Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lela Gregori

Summary

Diligent and passionate individual with more than 5 years of exceptional customer service skills. Efficiently able to manage numerous cross-functional tasks in an organized and timely manner.

Seeking a career opportunity that offers advancement opportunities and professional growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista

Deville Coffee
02.2024 - 08.2024
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Exceeded sales records by implementing effective strategies and techniques.

Automotive Detailer

Enterprise Holdings
10.2021 - 08.2022
  • Exceeded performance expectations while working efficiently under pressure during peak business hours and tight deadlines.
  • Streamlined the detailing process, reducing turnaround time for customer vehicles.
  • Recorded damages by precisely inspecting the interior and exterior of vehicles.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Assisted other branches to ensure orderliness and smooth service.

Support Service Specialist

Interior Health
12.2020 - 12.2021
  • Communicated regularly with management regarding operational updates, potential issues, or areas for improvement.
  • Maintained clean and orderly facilities for increased guest satisfaction and positive feedback.
  • Streamlined room turnovers with efficient cleaning strategies, resulting in reduced wait times for guests.
  • Responded quickly to emergency situations involving spills or accidents, following proper safety guidelines to protect both guests and employees.

Tour Guide

Authentic Doors Ltd.
05.2018 - 10.2021
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
  • Ensured safety and comfort for all guests, promptly addressing any concerns or emergencies that arose.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.

Sales and Service Representative

Michael's
11.2016 - 04.2018
  • Handled customer inquiries and resolved issues professionally in multiple departments.
  • Delivered exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.

Education

High School Diploma -

Mount Boucherie Secondary
West Kelowna, BC
06.2017

Skills

  • Computer Literacy
  • Quality Control Analysis
  • Team Collaboration
  • Team Leadership
  • Attention to detail
  • Administration and Operations
  • Performance Improvement
  • Sales Expertise

Certification

  • Serving It Right (SIR)
  • Food Safe Level 1
  • ITEC Level 3 Anatomy, Physiology and Pathology

Languages

English
Native or Bilingual
German
Professional Working

Timeline

Barista

Deville Coffee
02.2024 - 08.2024

Automotive Detailer

Enterprise Holdings
10.2021 - 08.2022

Support Service Specialist

Interior Health
12.2020 - 12.2021

Tour Guide

Authentic Doors Ltd.
05.2018 - 10.2021

Sales and Service Representative

Michael's
11.2016 - 04.2018

High School Diploma -

Mount Boucherie Secondary

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Lela Gregori