SAP HANA
Lemar Worsfold
Sales Account Manager
London
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Key Account Sales Manager
C.E.F
02.2022 - Current
- Responsible for developing and managing relationships with key accounts in the electrical wholesale industry. This includes developing and executing sales plans, building rapport with customers, and identifying and closing opportunities.
- Improve account management by predicting potential competitive threats and outlining proactive solutions.
- Secure high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Negotiate and maintain cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed key competitors to respond to competitive threats.
- CRM maintenance and customer rentention.
- Redefined scope of engagement and target markets to increase business success rates.
- Prospected new business leads through in-person presentations and cold calling.
Inside Sales Coordinator
C.E.F
02.2019 - 02.2022
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Initiated sales calls to existing customers to replenish inventories.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed new accounts by marketing company product and offering value-added services.
- Scheduled customer appointments for sales representatives on road or out of office.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Coordinated with warehouse department to pull products for customers.
- Used CRM software to maintain detailed contact logs and account records.
Inside Sales Assistant
St Raphael’s Community Centre
01.2015 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Optical Sales Advisor
ASDA Superstore
08.2011 - 09.2014
- Working to support customers with appropriate eye wear that both support their vision needs as well as express their individuality
- Being proactive in recommending additional items / accessories to customers
- Generating repeat business by providing strong product knowledge in a timely manner
- Working with Optical Professionals ensuring customer’s needs are met
- Monitoring and maintaining stock levels, placing orders when and where necessary
- Paying specific attention to prescription details when ordering eyewear and contacts for customers
- Working with other members of staff to ensure ASDA standards of care and attention are upheld at all times.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Sales Clerk
Sainsbury’s
01.2011 - 05.2011
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Used several databases to order inventory from major suppliers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Arts -
University of Greenwich
London 04.2001 -
BTEC First - Sports Science
Harrow College
Harrow Weald, Middlesex 01.2008 - 01.2011
GCSE - Maths, English, Science
Copland Community College
Wembley, Middlesex 01.2002 - 01.2008
Skills
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Volunteer Experience
- 2008, Assistant Sports Teacher, Capital City Academy, Doyle Gardens, Willesden, London, NW10 3ST
- 2007, I.T. Suite Assistant, New Millennium Day Centre, Willesden, London
- 2006, TV Broadcaster, The Metro Centre, 11 Park Royal, London
Software
Sales Force
C-sUITE
Timeline
Key Account Sales Manager
C.E.F
02.2022 - Current
Inside Sales Coordinator
C.E.F
02.2019 - 02.2022
Inside Sales Assistant
St Raphael’s Community Centre
01.2015 - 01.2018
Optical Sales Advisor
ASDA Superstore
08.2011 - 09.2014
Sales Clerk
Sainsbury’s
01.2011 - 05.2011
BTEC First - Sports Science
Harrow College
01.2008 - 01.2011
GCSE - Maths, English, Science
Copland Community College
01.2002 - 01.2008
Associate of Arts -
University of Greenwich
04.2001 -
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