LEMUEL KWEI MENSAH
Bremen
Summary
Resourceful and technically adept Computer Engineer with a strong foundation in computer hardware systems, embedded systems, and network infrastructure. Experienced in diagnosing and resolving complex technical issues, assembling and configuring hardware, and providing end-to-end IT support. Demonstrates a keen ability to integrate hardware and software solutions to optimize system performance. Proactive team player with a global mindset and a passion for staying updated with evolving tech trends.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
CyberBridge
02.2024 - 07.2024
- Provided remote technical support for over 100 users across multiple time zones, resolving hardware, software, and network-related issues
- Installed and configured computer systems and peripherals, ensuring compatibility and security compliance
- Maintained and monitored IT inventory and conducted remote diagnostics for system optimization
- Collaborated with developers to test and validate hardware-software integrations
- Improved system response times by 20% through optimization of endpoint configurations
IT Consultant
Orion Catering and Trading
Accra
08.2018 - 09.2019
- Led the upgrade and maintenance of office computer hardware and network infrastructure
- Advised management on IT purchasing decisions, reducing IT-related costs by 25%
- Designed and implemented a secure LAN network for improved intra-office communication
- Provided training to non-technical staff on safe IT practices and system usage
- Successfully recovered critical data from damaged hardware, minimizing business downtime
Education
Bachelor of Computer Engineering -
Poltava National Technical School
Poltava, Ukraine01.2024
Skills
- PC assembly and troubleshooting
- Embedded systems design
- Circuit design and analysis
- Network configuration and maintenance
- IoT integration
- Jira project management
- Visual Studio Code proficiency
- Microsoft Office Suite expertise
- Python programming
- Raspberry Pi development
- Technical support and assistance
- System optimization strategies
- Network troubleshooting techniques
- Attention to detail in tasks
- Problem resolution skills
- Effective communication abilities
- Hardware installation and setup
- AI application knowledge
Certification
Google IT Support Certificate – Troubleshooting Specialization, Google
Projects
Smart Home Automation System: Designed a home automation prototype using Arduino and IoT sensors with a group of my coursemates
Password Manager System: Built a secure password manager in Python for my Bachelor Thesis with encryption using the Cryptography library, implemented a user-friendly CLI interface with options to store, retrieve, and update credentials securely Integrated local file encryption and basic authentication for added data protection PC Diagnostic Tool: Developed a lightweight diagnostic tool in Python to monitor CPU, RAM, and HDD health Implemented alert notifications for abnormal usage thresholds.
Languages
English
First Language
German
Upper Intermediate (B2)
B2
Accomplishments
- Building and repairing PCs
- Working with microcontrollers
- Learning digital logic design
- Designing circuits
- Studying computer architecture
Timeline
IT Support Specialist
CyberBridge
02.2024 - 07.2024
IT Consultant
Orion Catering and Trading
08.2018 - 09.2019
Bachelor of Computer Engineering -
Poltava National Technical School
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