Sports
Lena Pollmann
Hoexter
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Key Account Manager
Isa-Traesko Home & Living GmbH
Neumuenster
04.2023 - 10.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
Category Manager
Isa-Traesko Home & Living GmbH
Neumuenster
05.2022 - 03.2023
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
Merchandiser
Isa-Traesko Home & Living GmbH
Neumuenster
11.2020 - 04.2022
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
Project Manager
Wünsche Group
Hamburg
06.2020 - 10.2020
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Junior Project Manager
Wünsche Group
Hamburg
07.2015 - 05.2020
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Improved team collaboration through clear communication and timely feedback on performance.
Industrial Clerk (apprenticeship)
Fritz Becker GmbH & Co. KG
Brakel
08.2012 - 06.2015
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor of Arts - Business Administration
HAWK Hochschule Hildesheim/ Holzminden / Göttingen
Holzminden 05.2019 - 05.2024
Skills
Lead generation
Teamwork and collaboration
Self motivation
Organizational skills
Business development
Cross-functional collaboration
Business strategies
Sales negotiations
Personal Information
Date of Birth: 02/13/94
Interests
Nutrition
Travel
Timeline
Key Account Manager
Isa-Traesko Home & Living GmbH
04.2023 - 10.2024
Category Manager
Isa-Traesko Home & Living GmbH
05.2022 - 03.2023
Merchandiser
Isa-Traesko Home & Living GmbH
11.2020 - 04.2022
Project Manager
Wünsche Group
06.2020 - 10.2020
Bachelor of Arts - Business Administration
HAWK Hochschule Hildesheim/ Holzminden / Göttingen
05.2019 - 05.2024
Junior Project Manager
Wünsche Group
07.2015 - 05.2020
Industrial Clerk (apprenticeship)
Fritz Becker GmbH & Co. KG
08.2012 - 06.2015
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