Lenisha T. Jones
Wilmington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Judicial Case Processor
State of Delaware
04.2019 - Current
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Implemented tracking system for processing tasks to ensure accountability and timely completion.
Paraprofessional
Hope Educational Services
09.2017 - 04.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Supported teachers in grading assignments, ensuring timely feedback for students.
Education
Diploma -
Howard High School of Technology
05-2012
Skills
- Microsoft
- Communication Skills
- Effective communication
- Teaching assistance
- IEP compliance
- Clerical support
- Crisis management
- Organization and prioritization
Timeline
Judicial Case Processor
State of Delaware
04.2019 - Current
Paraprofessional
Hope Educational Services
09.2017 - 04.2018
Diploma -
Howard High School of Technology
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