Leonard Zeqo
Case Officer
Sundsvall,HE
Summary
Accomplished Case Officer with a proven track record at the Migration Office Sundsvall, enhancing client outcomes through effective case management and strategic improvements. Skilled in CRM software and adept at building strong client relationships, I excel in data analysis and communication, driving significant advancements in case resolution efficiency. Fluent in Swedish, English, Spanish and Albanian, my analytical mindset and investigative abilities set me apart.
Overview
4
4
years of professional experience
Work History
Case Officer
Migration Office Sundsvall
04.2021 - Current
- Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy.
- Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.
- Evaluated data and trends to identify areas for future improvement, leading to more effective case management strategies and enhanced client outcomes.
- Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management.
- Supported team members during high-stress periods or when additional assistance was needed, contributing to overall team success.
- Collaborated with colleagues to share best practices and develop innovative solutions for challenging cases.
- Created treatment or service plan meeting each client's individualized needs.
Case Officer
Employment Office (Arbetsförmedlingen)
03.2020 - 03.2021
- Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy.
- Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.
- Evaluated data and trends to identify areas for future improvement, leading to more effective case management strategies and enhanced client outcomes.
- Developed strong relationships with clients, fostering trust and rapport for better outcomes in case management.
Education
No Degree - Paralegal Studies
Mittuniversitetet
Sundsvall 04.2001 -
Bachelor of Law - Law
Law University Tirana
Tirana, Albania 04.2001 -
Skills
Sales & Business Development: Lead generation, client acquisition, contract negotiation, market analysisCommunication & Networking: Strong verbal and written communication, relationship building, cold callingTechnical & Analytical: Proficient in CRM software, market research, data analysisLanguages: Fluent in Swedish and EnglishTime Management & Organization: Ability to prioritize tasks, manage time efficiently, and meet deadlinesRemote Work: Proven ability to work effectively in remote and hybrid environments
Languages
Albanian
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Gym
Dedicated to maintaining a healthy lifestyle through regular gym training and fitness activities. This commitment has not only improved my physical health but also developed my discipline, perseverance, and goal-setting abilities, which I apply to my professional life. My routine includes strength training, cardiovascular exercises, and exploring new workout techniques, reflecting my focus on continuous improvement and resilience.
Timeline
Case Officer
Migration Office Sundsvall
04.2021 - Current
Case Officer
Employment Office (Arbetsförmedlingen)
03.2020 - 03.2021
No Degree - Paralegal Studies
Mittuniversitetet
04.2001 -
Bachelor of Law - Law
Law University Tirana
04.2001 -
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