Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Lesia Klymenchenko

Lesia Klymenchenko

Customer Experience Lead
Kyiv

Summary

Professional business leader with extensive experience in driving growth and leading high-performing teams in Pharmaceutical business in Ukraine. Skilled in strategic planning and stakeholder management, consistently delivering impactful results. Known for strong collaboration and adaptability in dynamic environments.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer Experience Lead (Head of Patients Journey Partners)

Hoffman la Roche
Kyiv
10.2022 - Current

Leading the Team of Patients Journey Partners and Therapeutic Area Leads (16 FTEs in Total)

  • Team Leadership: Provide strong leadership to a diverse team, fostering a collaborative and motivated work environment. Ensure clear communication of objectives and expectations.
  • Talent Development: Mentor and develop team members through regular performance evaluations, individual development plans, and continuous feedback. Promote professional growth and skill enhancement.
  • Resource Allocation: Strategically allocate resources and delegate tasks according to team strengths, ensuring the efficient execution of projects and initiatives.
  • Team Performance Monitoring: Establish key performance indicators (KPIs) and conduct regular reviews to track progress and address any issues promptly.

Managing Outcomes and National Projects inside Ukraine Affiliate

  • Project Management: Oversee the planning, execution, and completion of national projects, ensuring alignment with organizational goals and regulatory standards.
  • Outcome Measurement: Develop and implement methods to measure project outcomes, focusing on key metrics such as patient satisfaction, treatment effectiveness, and cost efficiency.
  • Stakeholder Engagement: Engage with internal and external stakeholders to ensure project support and collaboration. Address stakeholder concerns and requirements effectively.
  • Continuous Improvement: Identify areas for improvement through regular project evaluations and feedback loops, implementing changes to enhance project performance and outcomes.

Market Access Development Initiatives and Activities

  • Market Access Strategies: Develop and implement strategies to enhance market access for the company's products, focusing on improving patient access and reimbursement (National and Regional level).
  • Stakeholder Engagement: Build and maintain relationships with key stakeholders, including healthcare providers, payers, and regulatory bodies, to support market access efforts.
  • Healthcare Policy Monitoring: Stay informed of relevant healthcare policies and regulations, assessing their impact on market access and developing responsive strategies.
  • Partnership Development: Identify and cultivate partnerships with external organizations to strengthen market access initiatives and expand company influence on Hospital market .

Product Prioritization in the Company

  • Product Portfolio Management: Lead the prioritization of products based on market needs, strategic goals, and resource availability. Balance short-term gains with long-term strategic objectives.
  • Market Analysis: Conduct thorough market research and competitive analysis to inform product prioritization decisions. Stay updated on industry trends and innovation.
  • Stakeholder Collaboration: Collaborate with cross-functional teams, including marketing, R&D, and sales, to ensure alignment on product prioritization and launch strategies.
  • Decision-Making Framework: Develop and utilize a systematic approach to prioritize products, incorporating criteria such as market potential, patient impact, and financial viability.

Strategy Development and Implementation

  • Strategic Planning: Lead the development of comprehensive business strategies, in collaboration with senior leadership, to drive company growth and achieve organizational objectives.
  • Implementation Roadmap: Translate strategic plans into actionable roadmaps, with clear milestones, timelines, and responsibilities. Monitor progress to ensure timely execution.
  • Change Management: Drive change initiatives to support strategy implementation, fostering an adaptable and resilient organizational culture.
  • Performance Tracking: Establish mechanisms to track the implementation and success of strategic initiatives, leveraging data and feedback to refine approaches.

P&L Management, OPEX Management

  • Financial Oversight: Assume responsibility for overall Profit and Loss (P&L) management, ensuring financial targets are met and company profitability is maintained.
  • Budgeting and Forecasting: Oversee the development of budgets and financial forecasts, ensuring alignment with strategic goals and operational needs.
  • Cost Control: Implement effective cost control measures, monitoring operational expenses (OPEX) to maintain financial efficiency and sustain growth.
  • Financial Reporting: Provide accurate and timely financial reports to senior leadership, offering insights to support data-driven decision-making.

Cross-Country Projects Participation in the CEETRIS Region

  • Regional Collaboration: Engage with colleagues and partners across the CEETRIS region, fostering collaboration and sharing of best practices.
  • Project Leadership: Lead or participate in cross-country projects, ensuring alignment with regional goals and leveraging synergies.
  • Cultural Sensitivity: Navigate cultural differences and regulatory variations within the region, ensuring effective communication and project execution.
  • Regional Performance Monitoring: Monitor and report on the progress and outcomes of cross-country projects, making adjustments as needed to ensure success.

Collaboration with Colleagues and Support Staff to Maximize Team Efficiency

  • Interdepartmental Coordination: Facilitate effective collaboration among different departments and support staff to achieve common goals and optimize processes.
  • Efficiency Initiatives: Identify and implement initiatives to streamline workflows, reduce redundancies, and enhance team efficiency.
  • Communication Channels: Establish and maintain robust communication channels to ensure transparency and alignment across the team.
  • Regular Feedback: Create a culture of continuous improvement through regular feedback and open communication, encouraging input from all team members.

Franchise Lead Position (Specialty Care – MS, Rare Diseases)

Hoffman la Roche
Kyiv
01.2016 - 10.2022
  • Regular analysis of marketing information; identification of customers’/consumers’ needs; evaluation of opportunities on respective products’ development on Ukrainian market
  • Product prioritization inside of portfolio
  • Strategy development and implementation
  • New product launches preparation and implementation (pre-launch and post launch activities)
  • Market access development and support (national, regional, hospital)
  • Working with Patients organization and Charity funds to raise disease awareness
  • Key Opinion Leaders Management
  • P&L management
  • People management (as of Dec 2018 – 4 FTE, Territory coverage – Ukraine)
  • Sales planning and analysis
  • Cross country projects participation in the region
  • Managed time efficiently in order to complete all tasks within deadlines.

Open Care Portfolio Manager (Anti Influenza, Metabolism, Cystic Fibrosis, AI, Acne etc)

Hoffman la Roche
10.2013 - 01.2016
  • Regular analysis of marketing information; identification of customers’ / consumers’ needs; evaluation of opportunities on respective products’ development
  • Developing and implementing strategies for promoted products/Marketing plans development, approval and implementation
  • Supporting non-promoted products (planning, forecasting demand, tenders arrangements)
  • Working with MOH on protocols development for one of the products
  • Working with Patients organization and Charity funds to raise disease awareness
  • Key Opinion Leaders Management
  • Pharmacy chain penetration project implementation

Country Portfolio Manager GP/Cardio

Pfizer H.C.P. Corporation
03.2013 - 10.2013
  • Regular analysis of marketing information; identification of customers’ / consumers’ needs; evaluation of opportunities on respective products’ development
  • Territory plans development and control of strategy implementation by FF colleagues
  • Development (or/and adjustment to local specifics) and implementation of products’ growth strategies; creation of long- and short-term promotional plans and products’ budgets. Development of comprehensive brand plans for assigned products, control of strategy implementation
  • Ensure reasonable understanding of the market needs, awareness of competitors’ activities
  • Setting tasks and objectives on products’ promotion to Pfizer Sales Force; providing complete and sufficient information needed for successful performance of assigned task
  • Performing constant monitoring of marketing activities on products’ acceptance including: regular field visits to customers in all regions of Ukraine; third-party services quality evaluation; cost effectiveness and Pfizer Sales Force product knowledge
  • Key Opinion Leaders Management
  • Constant communication with counter-parts in Pfizer Head Quarters for purposes of strategy update, common projects, mutual support etc

Junior Brand Manager

Pfizer H.C.P. Corporation
01.2012 - 02.2013
  • Regular analysis of marketing information; identification of customers’ / consumers’ needs; evaluation of opportunities on respective products’ development
  • Development (or/and adjustment to local specifics) and implementation of products’ growth strategies; creation of long- and short-term promotional plans and products’ budgets. Development of comprehensive brand plans for assigned products
  • Ensure reasonable understanding of the market needs, awareness of competitors’ activities
  • Setting tasks and objectives on products’ promotion to Pfizer Sales Force; providing complete and sufficient information needed for successful performance of assigned task
  • Performing constant monitoring of marketing activities on products’ acceptance including: regular field visits to customers in all regions of Ukraine; third-party services quality evaluation; cost effectiveness and Pfizer Sales Force product knowledge
  • Key Opinion Leaders Management
  • Constant communication with counter-parts in Pfizer Head Quarters for purposes of strategy update, common projects, mutual support etc

Business Support Team Lead

Pfizer H.C.P. Corporation
12.2010 - 01.2012
  • Creating the Operational Business Support department (main tasks of the department are Fleet management, Business Travel coordination, Meeting and Conferences coordination, Promo materials coordination, Samples tracking and distribution, full cycle of FF support)
  • Coordinating the work of the department
  • Project management
  • Sales and Marketing support
  • Creation and implementation of new Travel coordination procedure
  • Organization of the regular incentive events for the entire company
  • Implementation of the internal SOPs and Policies in the company
  • Full GM support

Fleet Coordinator (Project)

Pfizer H.C.P. Corporation
09.2010 - 12.2010
  • Fleet management
  • Fleet restructure (implementation of the outsource model of fleet)
  • Creation and implementation of the Fleet Policy
  • Insurance cases management
  • Fuel management

DocFlow Administrator (Project)

Pfizer H.C.P. Corporation
03.2010 - 09.2010
  • Creating and implementing new doc flow procedure
  • Processing and keeping records of types of documents in the company
  • Organization of the working event for all the employees of the company (PoA)
  • Providing support to on boarding employees.

Office Manager

Pfizer
Kyiv
07.2008 - 03.2010
  • Providing daily secretarial and receptionist services incl. managing incoming and outgoing correspondences, oral and written translations, telephone, post, fax, email.
  • Preparing meetings, workshops, business trips, arranging appointments
  • Support services to visitors and short term experts incl. organization of travel, transport, logistics, accommodation

Education

MBA - Business Administration And Management

Edinburgh Business School - Heriot-Watt University
09.2024 - Current

Professional Diploma - Marketing

Chartered Institute of Marketing (CIM)
London
01.2019 - 06.2020

Professional Diploma - Marketing

Chartered Institute of Marketing (CIM)

Bachelor of Business Administration - Marketing

International Christian University

Skills

Effective organizational abilities

Vision-driven project alignment

Client engagement strategies

Adaptability in strategy

Talent recruitment

Good communicator

Strong presentation skills

Marketing

Problem-solving

Industry expertise

Negotiation skills

Interpersonal skills

Coaching

Cross-functional collaboration

Personal Information

  • Number of Children: 2
  • Date of Birth: 01/07/88
  • Marital Status: Married

Timeline

MBA - Business Administration And Management

Edinburgh Business School - Heriot-Watt University
09.2024 - Current

Customer Experience Lead (Head of Patients Journey Partners)

Hoffman la Roche
10.2022 - Current

Professional Diploma - Marketing

Chartered Institute of Marketing (CIM)
01.2019 - 06.2020

Franchise Lead Position (Specialty Care – MS, Rare Diseases)

Hoffman la Roche
01.2016 - 10.2022

Open Care Portfolio Manager (Anti Influenza, Metabolism, Cystic Fibrosis, AI, Acne etc)

Hoffman la Roche
10.2013 - 01.2016

Country Portfolio Manager GP/Cardio

Pfizer H.C.P. Corporation
03.2013 - 10.2013

Junior Brand Manager

Pfizer H.C.P. Corporation
01.2012 - 02.2013

Business Support Team Lead

Pfizer H.C.P. Corporation
12.2010 - 01.2012

Fleet Coordinator (Project)

Pfizer H.C.P. Corporation
09.2010 - 12.2010

DocFlow Administrator (Project)

Pfizer H.C.P. Corporation
03.2010 - 09.2010

Office Manager

Pfizer
07.2008 - 03.2010

Professional Diploma - Marketing

Chartered Institute of Marketing (CIM)

Bachelor of Business Administration - Marketing

International Christian University
Lesia KlymenchenkoCustomer Experience Lead