Letitia Thomas
Seaford
Summary
Healthcare professional with thorough understanding of ICU administrative operations. Proven ability to streamline patient information management and support medical teams. Known for excellent problem-solving skills and effective communication in fast-paced settings.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
IHOP
01.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server Shift Leader
Jimmys Grill
04.2015 - 12.2019
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
ICU Unit Secretary
Nanticoke Hospital
04.2010 - 11.2014
- Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
- Provided compassionate support to families of critically ill patients during difficult times through clear communication about their loved one''s status or progressions in treatment plans.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Reduced response time for diagnostic results by efficiently managing communication between laboratory technicians, radiologists, and the ICU staff.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Facilitated timely admissions and discharges, reducing wait times for patients and families.
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
Education
High School Diploma -
Laurel Senior Highschool
Laurel, De06-1992
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Multitasking and organization
Certification
- CNA - Certified Nurse Assistant November 2014
- Servsafe Certification
Timeline
Assistant Manager
IHOP
01.2019 - Current
Server Shift Leader
Jimmys Grill
04.2015 - 12.2019
ICU Unit Secretary
Nanticoke Hospital
04.2010 - 11.2014
High School Diploma -
Laurel Senior Highschool
Similar Profiles
Michael AndersonMichael Anderson
Server at IHOPServer at IHOP
Idalia DomhoffIdalia Domhoff
Server at IHOPServer at IHOP
Xavier Davis-GrayXavier Davis-Gray
Dishwasher at IHOPDishwasher at IHOP