Summary
Overview
Work History
Education
Skills
Timeline
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Lewis Winward

Hockessin

Summary

Dynamic business manager with expertise in small business operations and customer relations, honed through years of sale and service experience. Achieved significant cost reductions through strategic initiatives and enhanced brand visibility. Proven track record in mentoring and talent development, fostering team growth. Excelled in relationship building, driving customer satisfaction and retention across diverse industries.


Overview

23
23
years of professional experience

Work History

Owner

LBW Enterprises, LLC
04.2022 - Current
  • Oversaw daily operations, ensuring efficiency and quality of service across all business functions.
  • Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
  • Implemented cost-control measures, optimizing resource allocation and reducing operational expenses.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Mortgage Loan Officer

Guaranteed Rate, Allied First Bank & NewDay USA
11.2011 - 04.2022
  • Evaluated loan applications to determine creditworthiness and compliance with lending guidelines.
  • Guided clients through mortgage processes, addressing inquiries and providing tailored solutions.
  • Collaborated with underwriting teams to streamline loan approval processes and enhance efficiency.
  • Mentored junior loan officers on best practices in customer service and loan processing procedures.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Insurance Agent

AAA Mid-Atlantic
02.2002 - 11.2011
  • Developed tailored insurance solutions for clients, enhancing customer satisfaction and retention.
  • Analyzed client needs to recommend appropriate coverage options and policy adjustments.
  • Mentored junior agents on product knowledge and sales techniques, fostering team development.
  • Conducted regular reviews of client portfolios to ensure adequate coverage and compliance with regulations.

Education

Bachelor of Arts - Communications

University of Delaware
Newark, DE

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Sales management
  • Talent development

Timeline

Owner

LBW Enterprises, LLC
04.2022 - Current

Mortgage Loan Officer

Guaranteed Rate, Allied First Bank & NewDay USA
11.2011 - 04.2022

Insurance Agent

AAA Mid-Atlantic
02.2002 - 11.2011

Bachelor of Arts - Communications

University of Delaware

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Lewis Winward