Resourceful Customer Service person with over 15+ years of experience.
Committed to forging strong customer relationships and ensuring satisfactory problem resolutions.
Skilled in active listening, effective verbal, and written communication.
Learned and mastered various application software's during my experiences with different companies,
Well versed with Allianz work culture, and lifestyle,
Overview
21
21
years of professional experience
Work History
Online Share Trading
Self Employed Web
02.2022 - 01.2024
Online trading in Indian share market on a part-time basis
Acquired good knowledge regarding the portfolio of well performing companies in Indian market.
Mostly traded on the shares of Banking and Automotive companies.
Senior Insurance Operations Expert
Allianz
07.2012 - 01.2022
Allianz UK- Motor Insurance (2012-2016)
Assisted customers in UK with their no claims bonus (NCB).
Directly contacted customers regarding query answering and policy renewals.
Worked in liaison with underwriting team to process motor insurance claims less than 40 percentage of IDV.
Worked using applications from TIA, and TIARA.
AGCS: Allianz Risk Consulting Team (ARC)- Property, Marine, and Liability insurance
Worked on creating, updating, and generation of policy reports for global companies at the request from Allianz Risk Consulting Engineers worldwide.
Worked on Allianz platforms like GREAT, and ARCNet.
Remotely assisted ARC Engineers with their surveys (Pre-survey kits, and recommendations), and policy issuance.
Worked as an intermediary between ARC Engineers, and clients regarding impairments, and recommendations on live policies.
Business Presentation Specialist
McKinsey & Company
02.2008 - 06.2011
Worked on Customized Powerpoint based platform producing world standard business presentations.
Knowledge and technology based processing
Creation of computer-based data-driven and conceptual business graphics for offices worldwide.
Presentations (overhead transparencies and on-screen or beamer projection, with or without animations) to be used for large audience and meetings involving CEOs of global giants.
Customer Support Executive
Sutherland Global Solutions
02.2007 - 12.2007
Handled customers worldwide for Semantic Corporation with their Norton products.
Semi-technical involvement for resolution of customer complaints along with product sales.
Market Analyst
PLANIT India Solutions
08.2002 - 03.2005
Worked as marketing analyst for the company
Marketing based job for educational and examination based CDs mainly for schools.
Education
Advanced Certificate of General Insurance - General Insurance
Allianz
India
03.2015
Master of Arts - Public Administration
University of Kerala
Kerala-India
04.2002
Post Graduate Diplome in Computer Applications - Computer Applications
Government of Kerala
Kerala-india
06.2001
Bachelor of Science - Biology
University of Kerala
Kerala- India
02.2000
Skills
Excellent command over English language
Basic Knowledge of German Language (German A1 Certificate holder
Expert in EDP, and M365
Good Team player
Fast Learner
Good communicator
Good experience with handling of clients worldwide
Good knowledge of insurance with major part of my career having spend with Allianz Insurance
Highly motivated and goal oriented
Timeline
Online Share Trading
Self Employed Web
02.2022 - 01.2024
Senior Insurance Operations Expert
Allianz
07.2012 - 01.2022
Business Presentation Specialist
McKinsey & Company
02.2008 - 06.2011
Customer Support Executive
Sutherland Global Solutions
02.2007 - 12.2007
Market Analyst
PLANIT India Solutions
08.2002 - 03.2005
Advanced Certificate of General Insurance - General Insurance
Allianz
Master of Arts - Public Administration
University of Kerala
Post Graduate Diplome in Computer Applications - Computer Applications