Summary
Overview
Work History
Education
Skills
Timeline
Generic
Libu Bhaskar

Libu Bhaskar

Bergisch Gladbach

Summary

  • Resourceful Customer Service person with over 15+ years of experience.
  • Committed to forging strong customer relationships and ensuring satisfactory problem resolutions.
  • Skilled in active listening, effective verbal, and written communication.
  • Learned and mastered various application software's during my experiences with different companies,
  • Well versed with Allianz work culture, and lifestyle,



Overview

21
21
years of professional experience

Work History

Online Share Trading

Self Employed Web
02.2022 - 01.2024


Online trading in Indian share market on a part-time basis

  • Acquired good knowledge regarding the portfolio of well performing companies in Indian market.
  • Mostly traded on the shares of Banking and Automotive companies.

Senior Insurance Operations Expert

Allianz
07.2012 - 01.2022

Allianz UK- Motor Insurance (2012-2016)

  • Assisted customers in UK with their no claims bonus (NCB).
  • Directly contacted customers regarding query answering and policy renewals.
  • Worked in liaison with underwriting team to process motor insurance claims less than 40 percentage of IDV.
  • Worked using applications from TIA, and TIARA.


AGCS: Allianz Risk Consulting Team (ARC)- Property, Marine, and Liability insurance

  • Worked on creating, updating, and generation of policy reports for global companies at the request from Allianz Risk Consulting Engineers worldwide.
  • Worked on Allianz platforms like GREAT, and ARCNet.
  • Remotely assisted ARC Engineers with their surveys (Pre-survey kits, and recommendations), and policy issuance.
  • Worked as an intermediary between ARC Engineers, and clients regarding impairments, and recommendations on live policies.


Business Presentation Specialist

McKinsey & Company
02.2008 - 06.2011
  • Worked on Customized Powerpoint based platform producing world standard business presentations.
  • Knowledge and technology based processing
  • Creation of computer-based data-driven and conceptual business graphics for offices worldwide.
  • Presentations (overhead transparencies and on-screen or beamer projection, with or without animations) to be used for large audience and meetings involving CEOs of global giants.

Customer Support Executive

Sutherland Global Solutions
02.2007 - 12.2007
  • Handled customers worldwide for Semantic Corporation with their Norton products.
  • Semi-technical involvement for resolution of customer complaints along with product sales.

Market Analyst

PLANIT India Solutions
08.2002 - 03.2005
  • Worked as marketing analyst for the company
  • Marketing based job for educational and examination based CDs mainly for schools.

Education

Advanced Certificate of General Insurance - General Insurance

Allianz
India
03.2015

Master of Arts - Public Administration

University of Kerala
Kerala-India
04.2002

Post Graduate Diplome in Computer Applications - Computer Applications

Government of Kerala
Kerala-india
06.2001

Bachelor of Science - Biology

University of Kerala
Kerala- India
02.2000

Skills

  • Excellent command over English language
  • Basic Knowledge of German Language (German A1 Certificate holder
  • Expert in EDP, and M365
  • Good Team player
  • Fast Learner
  • Good communicator
  • Good experience with handling of clients worldwide
  • Good knowledge of insurance with major part of my career having spend with Allianz Insurance
  • Highly motivated and goal oriented

Timeline

Online Share Trading

Self Employed Web
02.2022 - 01.2024

Senior Insurance Operations Expert

Allianz
07.2012 - 01.2022

Business Presentation Specialist

McKinsey & Company
02.2008 - 06.2011

Customer Support Executive

Sutherland Global Solutions
02.2007 - 12.2007

Market Analyst

PLANIT India Solutions
08.2002 - 03.2005

Advanced Certificate of General Insurance - General Insurance

Allianz

Master of Arts - Public Administration

University of Kerala

Post Graduate Diplome in Computer Applications - Computer Applications

Government of Kerala

Bachelor of Science - Biology

University of Kerala
Libu Bhaskar