Liliana Soto Solá
Madrid
Summary
Innovative professional and solution-driven with a strong background in the coordination of projects. Administrative, executive assistant and international event planner. Regarded for excellence in organization and strategic coordination in liaison exhibiting clear and assertive communication with the clients and vendors. Native Bilingual in Spanish and English, with working knowledge of the German language as well as basic knowledge in French. Self-sufficient and proactive, with the ability to thrive in fast-paced, evolving environments.
Overview
11
11
years of professional experience
Work History
Event & Administrative PM
BEST BASH
Madrid
09.2024 - Current
- Integrated Microsoft Copilot and AI tools to automate tasks and improve reporting efficiency.
- Planned and organized events, including international weddings and corporate meetings, for tailored experiences.
- Managed budgets to control costs while overseeing vendor relationships.
- Created engaging content for social media and digital platforms, enhancing company visibility.
Processing Agent & Customer Support Representative
OKORE
Madrid
05.2024 - 09.2024
- Delivered tailored solutions to meet customer requests, resolving inquiries and claims effectively
- Coordinated and oversaw the administrative processes to meet deadlines
- Prepared administrative reports and performed data analysis to optimize internal operations
- Proactively resolved incidents to ensure smooth experiences for both clients and providers
- Handled and actualized client information ensuring accurate data
Project Management
TRUENORTH CORPORATION
San Juan
09.2020 - 02.2024
- Coordinated multidisciplinary teams to meet objectives and deadlines
- Support the processes optimization by implementing strategies to enhance efficiency
- Monitored the oversight in the key documentation to comply with regulation & industry standards
- Applied agile methodologies (Scrum, Kanban) increased productivity in project execution
- Liaised vendor relationships, controlling budgets and contracts to ensure a timely delivery
- Elaboration of executive reports with performance analyses and improvement proposals
- Risk identification and mitigation in project execution to ensure deliverables
- Implemented training initiatives to elevate team effectiveness and knowledge exchange
Change Management Project Admin
BANCO SANTANDER
Mönchengladbach
07.2019 - 08.2020
- Support change management projects to optimize internal processes and enhance the adoption of digital tools across departments
- Coordinated communication between IT, operations, and business teams to ensure smooth transitions to new systems and workflows
- Designed training programs and workshops to facilitate adaptation to regulatory and IT changes
- Managed change resistance through engagement strategies with key stakeholder
- Analysis of success metrics (KPI) to ensure effectiveness and drive continuous improvement
- Implemented best practices aligned with change management methodologies
Administrative & Events Assistant
JS GROUP
New York
01.2015 - 11.2015
- Provided administrative support, including document preparation and meeting coordination
- Assisted with event logistics, scheduling, and vendor communication
- Managed records, reports, and correspondence for the executive team
Sales & Administrative Associate
JOE FRESH
New York
01.2014 - 11.2014
- Assisted in office operations, inventory management, and data entry
- Rendered top-tier customer service and effective coordination of administrative management
- Enhanced managerial decision-making by daily reporting and up-to-date documentation
Education
PMP Training Program -
PMI – Project Management Institute
Madrid, Spain08.2023
German Language Course & Certification - B1
Volkshochschule
Meerbusch, Germany06.2019
Business Management Administration - Fashion Merchandising
LIM College
New York, U.S.A.05.2018
International Baccalaureate Diploma -
International School of Düsseldorf
Düsseldorf, Germany06.2013
Skills
- Customer driven
- Event planning and logistics
- Project management
- Team leadership
- Collaboration
- Budgeting and cost control
- Change management and engagement
- Strategic communication and negotiation
- Content creation and social media
- Problem solving and critical thinking
- Time management and multitasking
- Confidentiality and professionalism
- Microsoft 365 suite
- AI tools
Languages
- Spanish, Native
- English, Native
- German, Intermediate
- French, Basic
Timeline
Event & Administrative PM
BEST BASH
09.2024 - Current
Processing Agent & Customer Support Representative
OKORE
05.2024 - 09.2024
Project Management
TRUENORTH CORPORATION
09.2020 - 02.2024
Change Management Project Admin
BANCO SANTANDER
07.2019 - 08.2020
Administrative & Events Assistant
JS GROUP
01.2015 - 11.2015
Sales & Administrative Associate
JOE FRESH
01.2014 - 11.2014
PMP Training Program -
PMI – Project Management Institute
German Language Course & Certification - B1
Volkshochschule
Business Management Administration - Fashion Merchandising
LIM College
International Baccalaureate Diploma -
International School of Düsseldorf
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