Liliia Danyltseva
Travel Assistant
Hannover
Summary
Independent Travel Agent offering more than 15 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
Work History
Travel Agent
Travel company "Tour Studio"
Kyiv
01.2019 - Current
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Helped customers with passport and visa applications.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Travel Consultant
Travel Company "ASTA"
Kyiv
03.2009 - 01.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Completed accurate reservations for business travelers at point of sale.
- Collected, handled and documented payments for travel services and associated feels.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Updated and maintained customer databases to increase customer retention.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Real Estate Sales Agent
Real Estate Company "Parker&Obolensky"
Kyiv
08.2008 - 02.2009
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Coordinated appointments to show marketed properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
Education
Bachelor of Science - Business Economics
Moscow Academy of Economics And Law
Moscow 09.1999 - 01.2003
Associate of Applied Science - Law Enforcement Record-Keeping And Evidence Management
College of Lights Industry
Tiraspol Moldova 09.1996 - 06.1999
High School Diploma -
High School №2
Оdessa Ukraine 09.1986 - 05.1996
Skills
Multitasking Abilities
Organization and Time Management
Travel research
Timeline
Travel Agent
Travel company "Tour Studio"
01.2019 - Current
Travel Consultant
Travel Company "ASTA"
03.2009 - 01.2019
Real Estate Sales Agent
Real Estate Company "Parker&Obolensky"
08.2008 - 02.2009
Bachelor of Science - Business Economics
Moscow Academy of Economics And Law
09.1999 - 01.2003
Associate of Applied Science - Law Enforcement Record-Keeping And Evidence Management
College of Lights Industry
09.1996 - 06.1999
High School Diploma -
High School №2
09.1986 - 05.1996