Lily Hofmann

• Planned and implemented HR-related projects
• Introduced and maintained an in-house applicant tracking system
• Supported and advised franchise partners on HR-related topics
• Managed internal and external communication (phone and email)
• Collaborated closely with cross-functional departments (Marketing, Supply Management, Academy, etc.)
• Delivered HR-related presentations at major corporate events
• Coordinated internal communication processes
• Handled day-to-day HR operations efficiently and independently
• Coordinated, aligned, and implemented operational tasks
• Designed consulting concepts for personnel management
• Supported personnel management and development initiatives, including regular performance assessments
• Assisted in staff management, recruitment, and employee development

• Operated various cash register systems accurately and responsibly
• Provided safe and professional service of food and beverages
• Processed payments and settled bills confidently with guests
• Took and processed orders accurately
• Monitored inventory levels and supported goods ordering
• Prepared beverages and light snacks
• Maintained cleanliness of service areas, including table resetting

• Prepared and sold crêpes, waffles, and steamed noodles
• Provided friendly customer service, including order taking and guest interaction
• Handled cash transactions and supported stand operations
• Ensured compliance with hygiene standards and managed stock replenishment

Courses:

• High Performance Leadership
• International Marketing
• Social Content Creation

• Took and processed guest orders professionally
• Served food and beverages in a professional and attentive manner
• Operated cash register and payment systems accurately

• Assisted patients with daily clinical and therapeutic routines
• Supported meal service according to scheduled times
• Prepared and billed beverages
• Cleaned and prepared subsequent meals