Over 8 years of experience at Salesforce as Director of Global Methodology, specializing in developing effective strategies and processes. Expertise in applying the Prosci ADKAR model and proven change management techniques to drive transformational projects. Successfully implemented global methodologies that enhance team effectiveness and customer satisfaction, training over 1696 individuals in Scaled Agile (SAFe) certifications. Committed to lifelong learning and passionate about helping others, also serving as a First Aid instructor for the German Red Cross.
Supervised interdisciplinary team comprising project managers, developers, and UX designers for GetHappy rollout.
Executed comprehensive project management strategies alongside meticulous resource planning.
Handled budget responsibilities and proposal preparations for funding acquisition.
Developed and enforced project standards and processes to ensure quality outcomes.
Migrated project organization to Scrum methodology to facilitate agile practices.
Broadened usage of JIRA and Confluence as tools for collaboration with customers company-wide.
Organized training courses and informative sessions to enhance team skill sets.
Contributed to creation of customer center aimed at supporting GetHappy users effectively.