Lina Tyshchenko

In my role I:

• Lead weekly customer calls to share product updates, collect feedback on payroll processing, and follow up on open items to ensure timely resolution
• Created and maintained key project documentation, including RAID logs, MS Project plans, issue trackers, and task lists; ensured coordination across teams and timely follow-up
• Supported internal planning processes by tracking backlog progress, identifying risks, and preparing scenario-level status reports for Continuous Planning sessions in collaboration with scenario owners, and presenting during planning sessions
• Conducted product demos and created standardized scripts
• Support consulting teams with configuration in both SuccessFactors Payroll and Employee Central — including employee lifecycle processes (hiring, profile updates), permissions setup, pay components configuration, and absence pay structures
• Previously contributed to the Aha! Idea Portal: reviewing customer suggestions, assessing feasibility with product owners, and responding back to the customer

At RDNK Notary and Legal Services, I worked as a Customer Service Manager, where I was responsible for providing comprehensive support to clients seeking notary and legal services. My key duties included:

• Communicating with clients to understand their needs and provide guidance on required documentation for various legal and notarial procedures
• Assisting clients in gathering and preparing the necessary documents for processing
• Scheduling and coordinating client appointments with notaries or legal professionals
• Maintaining accurate records of client interactions and case progress
• Ensuring a high level of customer satisfaction through prompt, clear, and professional communication
• Handling client inquiries via phone, email
• Collaborating with internal departments to streamline service delivery and resolve issues efficiently
• Following up with clients to ensure completion of services and collect feedback

• Coordinated with internal stakeholders to identify procurement requirements and prioritize sourcing initiatives accordingly.
• Searching for and identifying necessary products, materials, and equipment in accordance with project requirements
• Assisting in arranging cargo insurance to ensure secure and compliant transportation of goods