Summary
Overview
Work History
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Linda Bruzika

Tallinn

Summary

Detail-oriented KYC Analyst executes Know Your Customer activities focusing on (KYC/KYB) client onboarding and exceptions in line with regulatory standards and jurisdictions.

Knowledgeable about internal controls, process evaluations and procedural reviews. Proficient in Sumsub, Vespia (KYB), IPQS, Shufti Pro

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Verification Specialist

Zeply OU
08.2021 - Current
  • Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
  • Supported the implementation of new technology solutions, enhancing the efficiency of KYC processes and reducing manual efforts.
  • Assisted in updating policies and procedures to reflect changes in regulatory requirements while maintaining consistency across business lines.
  • Consulted with the compliance department to create regulatory reports.
  • Refined tools and practices to optimize manual reviews.
  • Executed the onboarding of corporate (KYB) customers by meticulously assessing their risk levels and thoroughly reviewing their documents.
  • Provided valuable insights during the implementation of KYC technology solutions, ensuring seamless integration into existing workflows.
  • Researched and interpreted corporate documentation to determine business and ownership structure.
  • Provided guidance and training to junior analysts, fostering a culture of continuous learning within the team.
  • Participated actively in process improvement initiatives, identifying areas for optimization within the KYC function.
  • Supported KYC processes for prospective and existing customers.
  • Conducted thorough reviews for high-risk clients based on stratified risk-level guidelines.

Customer Service Team Leader

Bolt OU
10.2019 - 06.2021
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised a team of customer service representatives in providing quality service to customers.
  • Implemented and developed customer service training processes.
  • Contributed to the development of training and procedures that enhanced the overall customer experience.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Trained new personnel regarding company operations, policies, and services.

Aviation Security Officer

Riga International Airport
09.2017 - 09.2019
  • Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
  • Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
  • Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.

Administrator

Rixwell Elefant Hotel
05.2016 - 09.2017
  • Managed daily operations for a seamless guest experience, including staff scheduling and room allocation.
  • Resolved guest issues promptly, maintaining a positive reputation for the hotel brand.
  • Ensured high-quality service standards by training and mentoring hotel staff members.
  • Enhanced customer loyalty by implementing personalized services for repeat guests.
  • Reviewed guest feedback regularly, making necessary adjustments to services based on insights gleaned from comments or reviews left behind after checkout.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Online Shop Owner

Self Employed Web
05.2015 - 05.2017
  • Successfully owned and operated a small online shop specializing in handcrafted creations

Skills

  • AML compliance knowledge

  • Procedure Implementation Experience

  • Enhanced Due Diligence

  • KYB Document Review

  • Training and mentoring

  • Customer Due Diligence

  • Team Leadership Qualities

  • Fraud detection techniques

  • Compliance Reporting

  • High risk account reviews

  • Understanding in SOW/SOF

Accomplishments

  • Adjusted the onboarding process to create a faster and smoother verification process. This resulted in a 30% decrease in interrupted/not finalized customer onboarding and a 60% increase in new customer onboarding.
  • Remotely supervised a team of 16 members.
  • Developed procedures to establish a more compliant environment
  • Minimized fraudulent activity by implementing biometric verification.

Certification

  • AML/ CFT/ KYC, Complok (Techstar '23) - Oct 2021
  • AML Specialist training, Complok (Techstar '23) - Feb 2022
  • Amendments to Money Laundering and Terrorism Financing Prevention Act, Eesti Koolitus - Apr 2022
  • VASP obligations on application of the due diligence measures for legal entities, AML compliance OU - Dec 2022
  • KYC/AML specialist, Eesti Koolitus - Dec 2022
  • GDPR training - Nov 2019
  • Dangerous Goods IATA - Nov 2017

Languages

English
Upper intermediate (B2)
Latvian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)

Timeline

Senior Verification Specialist

Zeply OU
08.2021 - Current

Customer Service Team Leader

Bolt OU
10.2019 - 06.2021

Aviation Security Officer

Riga International Airport
09.2017 - 09.2019

Administrator

Rixwell Elefant Hotel
05.2016 - 09.2017

Online Shop Owner

Self Employed Web
05.2015 - 05.2017

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Linda Bruzika