Summary
Overview
Work History
Education
Skills
Timeline
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Linda Doyle

Middletown

Summary


Professional with background in customer interactions and solutions. Skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and meeting customer and organizational goals.

Overview

43
43
years of professional experience

Work History

Financial Analyst

United Healthcare
09.1996 - 08.2015


  • Conducted detailed monthly variance analysis of actual vs. budgeted expenses.
  • Assisted with monthly close process.
  • Managed the Shared Savings Program including: collecting information from various sources; maintaining and inputting accurate, up-to-date information into databases; producing reports and disseminating; and, processing quarterly payments based on results.

Human Resources Specialist

Prudential Insurance
03.1993 - 09.1996
  • Conducted job evaluations to determine appropriate grade level and compensation and worked with departments to resolve issues concerning classifications and salaries.
  • Enhanced employee performance by implementing comprehensive HR training programs.

Customer Service Representative

Prudential Insurance Company
08.1990 - 03.1993
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Created and conducted training program on Medicare and Medicare Supplement products for new and executive staff.

Elementary School Teacher

Archdiocese of Philadelphia
09.1972 - 06.1990
  • Instructed children in all core subjects in grades 3 through 8 in self-contained classroom environment.
  • Implemented reward techniques to recognize academic effort and achievements, promoting motivational learning environment.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.

Education

Bachelor of Science - Elementary Education

Chestnut Hill College
Chestnut Hill, PA
05-1972

Skills

  • Data collection & research
  • Variance analysis
  • Excellent attention to detail
  • Time management
  • Multitasking
  • Written and oral communication
  • Complaint resolution
  • Empathy display

Timeline

Financial Analyst

United Healthcare
09.1996 - 08.2015

Human Resources Specialist

Prudential Insurance
03.1993 - 09.1996

Customer Service Representative

Prudential Insurance Company
08.1990 - 03.1993

Elementary School Teacher

Archdiocese of Philadelphia
09.1972 - 06.1990

Bachelor of Science - Elementary Education

Chestnut Hill College

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Linda Doyle