Lindsey Miller
Smyrna,DE
Summary
Highly organized and detail-oriented Service Coordinator with proven experience in managing client relationships and coordinating service delivery. Skilled in identifying client needs, developing service plans, and ensuring timely and efficient execution of services. Strong communication and problem-solving abilities, with a focus on providing exceptional customer service and fostering positive relationships with all stakeholders. Adept at multi-tasking in fast-paced environments and demonstrating a combination of leadership, empathy, and resourcefulness to achieve client satisfaction and team success.
Overview
11
11
years of professional experience
Work History
Service Department Coordinator
Hawkins & Sons Inc
06.2020 - Current
- Efficiently handle a high volume of incoming calls and accurately document information from callers.
- Coordinated and scheduled service appointments.
- Managed communication between clients and service technicians, providing updates and resolving any issues.
- Assisted in training new service department employees on company procedures and protocols, contributing to team development and cohesion.
- Managed accounts receivable by tracking outstanding invoices and following up with clients for payment on a regular basis.
- Maintained organized records of sales invoices, ensuring all documentation was filed appropriately for easy retrieval and audit purposes.
Personal Groom
Fox Mill Farm
07.2018 - 03.2020
- Managed daily operations of a horse farm including feeding, grooming, and exercising 10 horses daily to maintain their health and performance.
- Developed customized training programs tailored to individual horses' strengths and weaknesses, resulting in improved performance and behavior.
- Performed general farm maintenance tasks such as repairing jumps, maintaining barns, and cleaning equipment.
- Administered medications and treatments as prescribed by veterinarians for sick or injured horses.
- Organized and participated in horse shows, competitions, and events to showcase the farm's horses and services.
Horse Back Riding Instructor/Barn Assistant
Epona Stables
09.2016 - 09.2018
- Assisted with the daily care and management of 30 horses, including feeding, grooming, and stall cleaning.
- Planned and facilitated horseback riding lessons for students of varying skill levels, focusing on safety and technique.
- Organized and supervised summer camps and riding clinics, incorporating fun and engaging activities for participants.
- Maintained clean and organized barn facilities, ensuring a safe and welcoming environment for both horses and riders.
Children & Youth Assistant
Mary Campbell Center
06.2014 - 08.2018
- Provided assistance to individuals with physical and mental disabilities in daily tasks and activities.
- Organized and implemented daily activities and programs for campers aged 3-22.
- Ensured the safety and well-being of all campers through constant supervision and adherence to camp rules and regulations.
- Collaborated with other camp staff to plan and execute special events and field trips for campers to enhance their overall camp experience.
- Provided individualized support and guidance to students with learning disabilities in a one-on-one setting.
- Assisted with daily living activities such as grooming, hygiene, and administering medication.
Extended Care Assistant
Immaculate Heart of Mary School
04.2014 - 06.2018
- Provided supervised activities for children ages 4-14 in the after care program.
- Assisted with homework help and project completion for students.
- Implemented behavior management strategies to maintain a positive and safe environment.
- Communicated effectively with parents and staff regarding student progress and concerns.
- Organized and led recreational games and crafts to promote socialization and creativity.
Education
High School Diploma -
Padua Academy
Wilmington Delaware06-2015
Skills
- Communication
- Flexibility
- Leadership
- Organization
- Time Management
Timeline
Service Department Coordinator
Hawkins & Sons Inc
06.2020 - Current
Personal Groom
Fox Mill Farm
07.2018 - 03.2020
Horse Back Riding Instructor/Barn Assistant
Epona Stables
09.2016 - 09.2018
Children & Youth Assistant
Mary Campbell Center
06.2014 - 08.2018
Extended Care Assistant
Immaculate Heart of Mary School
04.2014 - 06.2018
High School Diploma -
Padua Academy
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