Lindsey Smart
Seaford
Summary
Driven professional with extensive experience in customer service and management, notably at EZ Work Trucks. Excelled in enhancing customer satisfaction and resolving complaints, ensuring repeat business and fostering long-term relationships. Skilled in Microsoft Excel and customer relations, I led teams to improve service delivery by implementing effective solutions, achieving significant improvements in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
IG Burton
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Service Manager
EZ Work Trucks
09.2021 - 12.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Ensured accurate payroll processing, adhering to all applicable labor laws and regulations.
- Approved regular payroll submissions for employees.
- Managed payroll processing, ensuring timely and accurate payments to employees.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
Customer Service Advisor
Preston Automotive Group
09.2017 - 08.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
General Studies -
Seaford Christian Academt
Seaford05.2005
Skills
- Call center experience
- Customer Relations
- Account Updates
- Customer Focus
- Sales proficiency
- Schedule Management
- Microsoft Excel
- Customer Service
- Data Entry
- Payroll Processing
- Accounts Payable
Timeline
Customer Service Advisor
IG Burton
01.2024 - Current
Service Manager
EZ Work Trucks
09.2021 - 12.2023
Customer Service Advisor
Preston Automotive Group
09.2017 - 08.2021
General Studies -
Seaford Christian Academt
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