Lipsa Mohanty
Erlangen
Summary
Client-focused banking professional with over 3 years of experience at HDFC Bank, India, progressing from Personal Banker to Relationship Manager (Retail & Priority Banking). Skilled in managing high-value client portfolios, ensuring KYC/AML compliance, and driving revenue through tailored financial solutions. Adept at cross-functional collaboration, process optimization, and delivering exceptional client experiences. Fluent in English, with intermediate German proficiency, seeking to contribute to Standard Chartered Bank’s client management and relationship banking objectives.
Overview
2
2
years of professional experience
Work History
Relationship Manager
HDFC Bank Ltd
11.2019 - 11.2021
- Managed a portfolio worth 8–10 crore for HNI and priority clients, delivering customized financial solutions (term loans, wealth products, mutual funds, insurance), resulting in 20% revenue growth
- Conducted client onboarding per RBI KYC/AML norms, completing Customer Due Diligence (CDD), credit risk assessment and documentation on time, reducing compliance errors by 95%
- Collaborated with sales, operations, and compliance teams to streamline portfolio processes, implementing automation to improve financial performance and operational efficiency by 15%
- Monitored client accounts for excesses/overdues; prepared RBI-compliant waiver documentation, reducing overdue accounts by 25%
- Served as escalation point for unresolved client issues (e.g., NEFT/RTGS failures, UPI disputes), resolving 90% of cases within RBI SLAs
- Improved client satisfaction by 30% through regular advisory engagement, offering transaction banking solutions (cash management, demand drafts, trade finance)
Relationship Manager, Banking Operations
HDFC Bank Ltd
05.2019 - 11.2019
- Acted as primary relationship manager for retail & corporate banking clients, managing account servicing and operations, consistently meeting 100% of sales and service targets
- Promoted banking products (savings, FDs, RDs) aligned with client profiles, boosting cross-sell ratios by 12%
- Facilitated loan disbursements (personal/home loans) and trade finance, ensuring accurate documentation in line with RBI lending policies and internal procedures
Education
MBA - Human Resources & Marketing
KIIT School of Management
05.2018
B.Tech - Mechanical Engineering
College of Engineering & Technology
05.2014
Skills
- Client Relationship Management and Portfolio Management
- Risk Profiling and KYC/AML Compliance
- Investment Advisory and Cross-Selling
- Process Optimization and Automation
- Excellent communication
- Relationship building and management
- Client relationships
Languages
English (Fluent, C2)
German (Intermediate, B1)
Availability
- Immediate availability
- Willing to relocate within Germany
- Seeking full-time or part-time position
Timeline
Relationship Manager
HDFC Bank Ltd
11.2019 - 11.2021
Relationship Manager, Banking Operations
HDFC Bank Ltd
05.2019 - 11.2019
B.Tech - Mechanical Engineering
College of Engineering & Technology
MBA - Human Resources & Marketing
KIIT School of Management
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