Lisa Mangano
Millsboro,DE
Summary
To be a part of a dynamic company that is engaged in providing quality service to its customers. 25 Years of banking experience in handling both personal and business relationships. Experience in sales and service, business loans, strategic planning, audit reporting, employee development and Training employees on AML & BSA ∙ Proven ability to interact professionally, efficiently, and pleasantly with customers. Excellent Managerial and leadership ability. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
36
36
years of professional experience
Work History
Teller
Fulton Bank
09.2023 - 03.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Dispatcher
Coastal Towing Inc
07.2021 - 01.2022
- Responsible for answering incoming calls for towing and repair.
- Accounts payable and receivable.
- Police calls for impounding.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Accounts Payable Clerk
Coastal Services LLC
02.2021 - 07.2021
- Responsible for answering incoming calls for appointment booking.
- Accounts payable and Receivable.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
Brandywine Senior
Living
01.2011 - 03.2021
- Assistance with activities of daily living.
- Social arts and entertainment.
- Meals and wellness, reports and daily logs.
- Making sure their needs and wants are fulfilled.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
Manager
United States Postal Service, USPS
06.2008 - 01.2011
- Postmaster Replacement: ∙ Sort and file mail
- Sales and service
- Supervise mail carriers
- Use of Excel for processing spreadsheet reports on daily basis.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Customer Service Representative
M&T BANK
01.2005 - 02.2008
- Providing customer service to client base on phones.
- Servicing all Installment Loans, CD's, Checking & Savings Accounts.
- Match and exceed personal sales goals.
- Adherence to policy and procedures.
- Utilized computer programs such as: CSW, Account Servicing, GroupWise, Aspire and Hogan.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teller/ Customer Service Rep
PNC BANK
05.2004 - 11.2004
- Handling personal and business transactions.
- Sales and service.
- Processing CTR filing and daily proof.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Branch Service Manager
Bank Of New York
08.1999 - 01.2004
- Oversee Branch Managers of eight different branches, Manage operational aspects of each branch by making sure branch policy, procedures and compliance for audit purposes.
- Proving and aging reports, monthly audits, branch collections over five thousand, approving NSF overdraft decisions.
- Train New Managers for operations and overdraft systems.
- Help branch Managers with audit findings enabling them to answer Audit Manager by Report.
- AML and BSA training to all area staff.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
Assistant Manager
Bank Of New York
06.1996 - 08.1999
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Meet and exceed personal sales goals, personally manage both personal and business clients, Responsible for staff ensuring policy and procedures are being followed. ∙ Handling all administrative, scheduling and personal issues, coach and develop staff enabling them to meet personal sales goals. Call reports and business calls to business clients, business loans, oversee and maintain branch operations.
Customer Service Representative
Bank Of New York
06.1992 - 06.1996
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Teller/ Teller Manager
Bank Of New York
01.1988 - 06.1992
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
Education
High School Diploma -
Eastchester Senior High School
Eastchester, NY06.1987
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
Timeline
Teller
Fulton Bank
09.2023 - 03.2024
Dispatcher
Coastal Towing Inc
07.2021 - 01.2022
Accounts Payable Clerk
Coastal Services LLC
02.2021 - 07.2021
Brandywine Senior
Living
01.2011 - 03.2021
Manager
United States Postal Service, USPS
06.2008 - 01.2011
Customer Service Representative
M&T BANK
01.2005 - 02.2008
Teller/ Customer Service Rep
PNC BANK
05.2004 - 11.2004
Branch Service Manager
Bank Of New York
08.1999 - 01.2004
Assistant Manager
Bank Of New York
06.1996 - 08.1999
Customer Service Representative
Bank Of New York
06.1992 - 06.1996
Teller/ Teller Manager
Bank Of New York
01.1988 - 06.1992
High School Diploma -
Eastchester Senior High School
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