Lisa-Marie Göhler

Major German Insurance Company | RSA Archer

Phase 1 - Implementation

• Supported the implementation of business requirements in RSA Archer for ISMS and ICS, prepared test data for functional validation and testing purposes
• Assisted in developing workflows and system configurations aligned with company needs

Phase 2 - Advisory & Data Quality (current)

• Advise stakeholders on resolving audit findings, develop remediation strategies with ongoing monitoring
• Drive data quality improvements in RSA Archer; reduced data inconsistency in ISMS-related processes by 40% through targeted initiatives
• Support end users in executing process workflows within RSA Archer, providing operational and troubleshooting guidance
• Define user stories and acceptance criteria, translate business needs into actionable technical requirements, perform functional testing of new system features while serving as a liaison between business and technical teams to ensure clear communication and successful implementation
• Enhanced system usability and stability for end users by collaborating with cross-functional teams on governance and workflow optimization and adapting workflows to meet new regulatory requirements
• Conducted data analysis during source system migration, ensuring a seamless transition and consistent data quality

Development Logistics & Supply Chain

• Conducted database comparison to support data consistency and process optimization in logistics and supply chain workflows
• Translated internal documentation, presentations, and training materials from German to English to support international stakeholders
• Prepared and enhanced PowerPoint presentations for internal and client-facing use, ensuring clear communication of technical content
• Improved training materials by updating content, streamlining structure, and ensuring alignment with current processes and tools
• Evaluated supply chain KPIs and trends; created visual engaging reports and graphical dashboards to support data-driven decision making
• Produced a customer-facing video that explained the company´s supply chain processes, enhancing transparency and client understanding

Import Logistics & Customs

• Supported import logistics operations, including container processing, shipment tracking, and coordination with port and warehouse teams
• Assisted with scheduling and handling of inbound shipments to ensure timely customs clearance and delivery
• Managed documentation for import and customs clearance processes in compliance with international regulations
• Organized and attended customer visits and meetings, providing insights into import operations and process updates
• Collaborated with internal departments to ensure smooth and compliant execution of import and clearance procedures