Lisa

Senior HR Services Leader

• Lead and manage a team of 6 employees in the HR Services department, ensuring efficient service delivery and maintaining high operational standards.
• Oversee all HR Operations activities, including reporting, health & safety, fleet management, and Headquarters reception; serve as the escalation point for any HR service issues.
• Drive ongoing process improvements aimed at enhancing efficiency and reducing costs.
• Responsible for the annual salary and bonus process, coordinating activities with all stakeholders and supporting board members as needed.
• Oversee monthly payroll and manage relationships with payroll providers and benefits suppliers.
• Plan, manage, and submit personnel costs for Headquarters, including accurate headcount reporting to Finance and F1 and F2 updates.
• Development of policies and guidelines to ensure effective implementation and compliance across the organization.
• Represent the Group in ERP process network meetings for Global HR and Expense Management systems, participating in scope projects and improvements to the ERP template.

Human Resources Business Partner

• Provide comprehensive HR generalist support to the Group IT Director and his leadership team.
• Support hiring activities within the client group, including developing hiring strategies, selecting suitable sourcing providers, supporting final interviews, and managing associated costs.
• Assist line managers with individual people issues such as absence, performance, and contract changes.
• Lead people projects aligned with the People & Culture strategy, collaborating closely with the HR Director and HR team to set objectives, allocate resources, and establish timelines.
• Support employee engagement activities and action planning processes, serving as a champion for employee engagement.
  

Involvement in various projects such as:
Development of a group-wide grading structure, Job position harmonization, Implementation of "Gallup" for employee engagement, European Works Council