Summary
Overview
Work History
Education
Skills
Timeline
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Lisa A. Brant

Middletown

Summary

High-performing leader and operations manager with over 30 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing retail environments, while sustaining operational accuracy and delivering results for optimal profitability as well as positive employee morale and exemplary customer service.

Overview

12
12
years of professional experience

Work History

Store Manager

HomeGoods
11.2021 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager

HomeGoods
02.2021 - 11.2021


  • Achieved high employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Championed safety protocols to maintain a secure working environment.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and receipt of goods.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised daily cash control and front-of-the-house.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Bed Bath and Beyond
05.2016 - 01.2021
  • Oversee receiving team and manage daily freight deliveries including reconciliation of shipments, transferring merchandise to other store locations and processing returns to vendors
  • Responsible for inventory control via markdowns and point of sale events, gifts with purchase and rebates
  • Manage front end through weekly meetings with front end supervisors, observations of daily operations and onboarding of new cashiers
  • Create/maintain staff schedules
  • Process employee payroll

Keyholder

Bed Bath and Beyond
07.2013 - 04.2016
  • Performed opening/closing store procedures and daily store operations. Maintained store inventory
  • Merchandised products through seasonal and quarterly floor sets. Hired/trained new associates as well as training of established associates on new products
  • Delivered excellent customer service by greeting customers, assisting them in locating items and resolving conflicts
  • Worked with local colleges to promote services and events for student move-in days

Customer Service Trainer/Bridal Specialist

Bed Bath and Beyond
03.2012 - 07.2013
  • Conducted orientation and training of new associates
  • Trained all associates on new and existing products
  • Managed bridal registries
  • Trained and coached bridal consultants
  • Maintained store bridal registry goals through high levels of customer service and promotions
  • Coordinated and executed quarterly bridal event and attended area bridal shows
  • Decorated dorm rooms on local college campuses for campus tours

Education

Bachelor of Science - Fashion Merchandizing

Brandywine College of Widener University
Wilmington, DE

Skills

  • Daily store operations
  • Inventory management
  • Recruiting and training
  • Retail merchandizing
  • Conflict resolution expert
  • Exceptional leader
  • Motivated team player
  • Excellent communication
  • Highly organized
  • Personable

Timeline

Store Manager

HomeGoods
11.2021 - Current

Operations Manager

HomeGoods
02.2021 - 11.2021

Operations Manager

Bed Bath and Beyond
05.2016 - 01.2021

Keyholder

Bed Bath and Beyond
07.2013 - 04.2016

Customer Service Trainer/Bridal Specialist

Bed Bath and Beyond
03.2012 - 07.2013

Bachelor of Science - Fashion Merchandizing

Brandywine College of Widener University

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Lisa A. Brant