Lisa Marie Mendel
Summary
Enthusiastic and driven customer relations professional, recently specializing in administration and operations management. Skilled in managing processes within manufacturing companies across multinational, multicultural and multilingual settings. Adaptable, with a strong work ethic and a proven ability to drive efficiency and foster positive stakeholder relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administration & Operations Manager
Diade USA Inc.
01.2025 - Current
- Overseeing daily operations, production schedule, procurement, inventory, maintenance, compliance and workspace organization
- Bookkeeping, AP, AR, bank reconciliation, budget management, financial reporting
- Customer relations management (CMR)
- Coordination of international and domestic shipping
- Technical design
Business Development Trainee
Diade USA Inc.
07.2023 - 12.2024
- Customer relations and development of CRM systems
- Supply chain and and inventory management
- Monitoring and reporting on order portfolio, ensuring alignment with manufacturing capacity and delivery schedules
- Coordination of international and domestic shipping
International Customer Relations Specialist
Gruppo Ceramiche Gresmalt
07.2021 - 12.2022
- Customer relations, processing of sales and sample orders
- International shipping
- Pricing data entry, credit and debit notes, claims and returns
Domestic Customer Relations Specialist
Casalgrande Padana
05.2021 - 06.2021
- Customer relations, processing of sales and sample orders
- Domestic shipping
Customer Service Assessor (Part-time)
Star7
10.2019 - 10.2020
- Quality control calls (luxury automotive segment)
- Completion of evaluation forms
Translator (Intern)
Studio Traduzioni
03.2019 - 04.2019
- Translation (DE, EN, IT, ES, FR to DE, EN, IT), revision, marketing, project management
Travel Agent (Intern)
Derpart Wimke
09.2016 - 10.2016
- Customer relations, booking management, marketing
Other Part-time Positions
Various Locations
01.2010 - 01.2021
- Freelance translator
- Freelance language tutor
- Hospitality worker
- Caregiver
Education
Master's degree - Languages for Communication in International Enterprises and Organizations
University of Modena And Reggio Emilia
Modena, Italy02.2021
Bachelor's Degree - English & American Studies / Spanish
University of Kassel
Kassel, Germany05.2018
Exchange Program - English & Italian
University of Florence
Florence, Italy07-2017
Exchange Program - English
Western Sydney University
Sydney, Australia07-2016
High school diploma - Modern Languages
Herderschule
Kassel, Germany06.2013
Skills
- Customer relationship management (CRM)
- Operations management and process optimization
- International and domestic procurement
- Strong cross-cultural communication skills
- Logistics and inventory management
- Account oversight and budget management
- ERPs: SAP, Quickbooks, AS400
- CAD tools: CorelDRAW, FlowPATH, FlowCUT
- CAT tools: Trados Studio, MemoQ
- Microsoft Office
LANGUAGE SKILLS
German: Native
English: Professional Proficiency
Italian: Professional Proficiency
Spanish: Working Proficiency
French: Intermediate Proficiency
Certification
- First Aid, CPR and Bloodborne Pathogens Certification
- Fire Safety Training Certification
- Workplace Security Awareness Certification
- OSHA-Certified Forklift Operator
Timeline
Administration & Operations Manager
Diade USA Inc.
01.2025 - Current
Business Development Trainee
Diade USA Inc.
07.2023 - 12.2024
International Customer Relations Specialist
Gruppo Ceramiche Gresmalt
07.2021 - 12.2022
Domestic Customer Relations Specialist
Casalgrande Padana
05.2021 - 06.2021
Customer Service Assessor (Part-time)
Star7
10.2019 - 10.2020
Translator (Intern)
Studio Traduzioni
03.2019 - 04.2019
Travel Agent (Intern)
Derpart Wimke
09.2016 - 10.2016
Other Part-time Positions
Various Locations
01.2010 - 01.2021
Master's degree - Languages for Communication in International Enterprises and Organizations
University of Modena And Reggio Emilia
Bachelor's Degree - English & American Studies / Spanish
University of Kassel
Exchange Program - English & Italian
University of Florence
Exchange Program - English
Western Sydney University
High school diploma - Modern Languages
Herderschule
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