Liudmila Hnedzka

As part of a small team of four, including the Director of Payments, Payment Analyst, and Junior Payment Operations Manager, I handle a wide range of payments and payment fraud-related topics, with some mentioned below:

• Contributed to strategic initiatives to boost revenue and enhance checkout experience.
• Designed and implemented fraud prevention processes, reducing liability fraud.
• Improved performance and compliance of payment processing infrastructure.
• Negotiated new payment conditions, reduced costs, and launched new payment methods (in cooperation with Legal, Tech, Marketing, Customer Service, Procurement, Finance etc)..
• Enhanced KPIs and reporting, implemented fraud monitoring.
• Managed senior and C-level stakeholders (internal and external, business and technical).
• Served as SME and main PoC for all payments and fraud-related inquiries.
• Directly managed 1 FTE: Operational Payments Manager; indirectly led a cross-functional team of 4 members.
• Managed end-to-end payment vendor relationships (Adyen, Riverty, Klarna, PaymentIQ, PayPal).
• Experienced in all kinds of daily operations (dispute management, fraud checks, modifications handling (refunds, captures etc.), assistance with reconciliation, investigating payment performance anomalies etc.

• Managed operational and technical relationships with key White Label partners (predominantly financial institutions such as banks and acquirers)
• Directed cross-functional teams to ensure end-to-end delivery of complex solutions and projects
• Supervised 1 FTE: a Technical Relationship Manager
• Provided strategic advice on platform optimization based on data analysis, boosting client satisfaction and revenue growth
• Ensured compliance according to the regulations, client needs, and market trends
• Managed incident, release, and change processes

• Performed Business Analysis with an aim to improve the Authorization rates of HBR merchants based on the transactional data and review of internal processes
• Developed improvement plans and ensured their effective implementation
• Managed relationships with PSPs, ISOs, merchants, global card schemes, issuing banks, and other financial institutions
• Conducted business and market analysis, identifying trends and regulatory requirements
• Collaborated with senior and C-level management to develop strategies and prioritize business needs
• Supervised 1 FTE: Data analyst; coordinated efforts across company divisions

• Maintained and increased company revenue by leveraging partnerships with both B2C and B2B international and market-specific payment providers
• Served as the main PoC internally and externally, overseeing integration, launch, and daily operations across several departments
• Improved workflows, service quality, focusing on financial conditions, user experience, and transaction performance
• Drove new business and market development, negotiating contracts
• Lead mobile payments projects with telecom giants
• Planned and executed promotional events and campaigns with partners to increase revenue and shape user payment preferences