Road Cycling
Liyana Shahira Arshad
Senior Expert Quality Manager
München
Summary
Diligent Quality Manager with over 8 years of quality and technical experience making sure products and services meet internal and external standards. Skilled in quality processes, technical understanding, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Expert Quality Manager
Infineon Technologies A.G
05.2022 - Current
- Appointed as team subject-matter expert for all isolation and isolation-related products.
- Assisting a cross-functional team members in preparing the isolation products to be sent out for external safety certification including IEC 60747-17 and ensuring the related products fulfill certification requirements.
- Plan, Prepare, discuss, and execute product qualification plan isolation and ASICS products together with cross-functional project team members worldwide.
- Ensuring the product qualification executed within the planned projects timeline and avoid unnecessary delay during execution in the laboratories in Europe and Asia.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Manage the product monitoring portfolio for the named products, ensuring all products are monitored either internally or externally.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Actively involved in high intensity task force and focus teams, plan necessary testing and assessments based on the risk assessment and FMEA and execute global alignment regarding tool availability, sample preparation and ensure awareness on the criticality of the testings.
- Driving quality marketing project within the department to enhance sales and marketing through quality advantages compared to the competitors.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Driving the completion of quality reports of other Quality Managers and ensuring the reports are uploaded to the website for customers' reference.
- Voluntarily actively involved in IATF 9001 internal audits to assist project teams in regards to quality-matters.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Customer Quality Manager
Wolfspeed
12.2021 - 04.2022
- Experienced quality manager with strong background in Quality Management especially in automotive industry, competent in establishing customer relationship, with a comprehensive technical experience in semiconductor manufacturing
- Product portfolio includes SiC power modules, Chips and Discreets
- Ensure new product introduction, or changes planned are compliant with AEC Q101, ZVEI and VDA
- Reliability reports review on all qualification reports for 'Power Semiconductor' products
- Customer's main point of contact for quality related topics such as PPAP, PCN, RMA, customers complaints
- Review customer related documentations including 8D, failure analysis report from internal team
- Actively listened to customers, handled concerns quickly and escalated major issues to Quality Director
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Establish a relationship with the customers to foundation a strong customer-company contact
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties for instance in crisis mode or during quality agreement meetings.
- Streamlined communication channels with customers to address concerns and resolve issues promptly.
Senior Staff Engineer, Production Quality
ams Osram
01.2016 - 12.2021
- Tool, process, and systems qualifications based on their applications corresponds to VDA 6.3, IATF 16949, and ZVEI
- Production and system audits based on VDA 6.3 and IATF 16949
- Prepare reliability reports for all qualifications and robustness testing
- Product portfolios - GaN
- Propose reliability test plan, based on AEC and product applications
- Initiate relevant failure analysis protocol for customer complaints vital for root cause finding and possible impact during applications
- Maintain high level of consistency and final quality for all parts
- Implement and design initiatives that will assist in continuous improvements, defect minimization based on 'zero tolerance to defect' strategies in the production
- Technical discussions with customer regarding potential failure mode, failure mechanisms and further failure preventions
- Initiate interventions and and timely solutions when discrepancies within the material or process are found based on QM-automotive tools
- Identified issues, analyzed information and provided solutions to problems
- Participated in continuous improvement actions by generating suggestions, engaging in problem-solving activities to support teamwork
- Excursion Manager for crisis intervention during major production deviation.
Research Assistant
University Ulm
04.2013 - 03.2014
- Microelectronics fabrication from bare silicon wafers
- Using Diamond-based technology as an microelectrode array to assist in potential biosensing
- Hands-on experiences working with multiple tools and technology including -Focus Ion Beam (FIB), Plasma Depositions (PECVD), Photolithograhy, Diamond Technology and Wafer Bonding
- Research: Fabrication of diamond microelectrode array (MEA) for biosensing applications
- Planned, modified and executed research techniques, procedures and tests
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Master of Science - Material Science And Engineering
Universität Ulm
Ulm, Germany 10.2011 - 05.2013
Bachelor of Science - Chemistry And Business Administration
MARA University of Technology
Selangor, Malaysia 07.2008 - 05.2011
Associate of Science - Science Stream
MARA University of Technology
Pahang, Malaysia 07.2005 - 05.2008
Skills
Automotive Core Tools - PPAP, FMEA, MSA, SPC
Time management abilities
JEDEC
VDA 63
IATF 16949:2016
IEC 60747-17
Reliability testing
Customer Relationship Management
Teamwork and Collaboration
Problem-Solving
Quality processes
Failure mode and effects analysis
Regulatory Compliance
Good Judgment
Effective Communication
Certified Quality Auditor
Analytical mindset
Reliability
Goal Setting
Certification
01/01/18, VDA 6.3
Interests
Hiking and Trekking
Traveling and Adventuring
Spinning Courses
Timeline
Senior Expert Quality Manager
Infineon Technologies A.G
05.2022 - Current
Senior Customer Quality Manager
Wolfspeed
12.2021 - 04.2022
Senior Staff Engineer, Production Quality
ams Osram
01.2016 - 12.2021
Research Assistant
University Ulm
04.2013 - 03.2014
Master of Science - Material Science And Engineering
Universität Ulm
10.2011 - 05.2013
Bachelor of Science - Chemistry And Business Administration
MARA University of Technology
07.2008 - 05.2011
Associate of Science - Science Stream
MARA University of Technology
07.2005 - 05.2008