Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Training
Generic

Liza Narang

Pankow, Berlin

Summary

Results-driven Operations Associate with 4+ years of experience in sales strategy, project coordination, and quality assurance. Proven success in optimizing warehouse operations, enhancing customer engagement, and supporting cross-functional initiatives. Background in financial services and a current MBA candidate in Berlin, with a passion for people operations and driving collaborative success.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

7
7
years of professional experience

Work History

Shift Supervisor & Front Office Manager

Call a Pizza Berlin
10.2024 - Current
  • Supervised shift operations including inventory procurement and team scheduling.
  • Managed front-office activities to ensure seamless customer service.
  • Supported workflow efficiency and team coordination across multiple branches.
  • Adapted to flexible shifts and changing store locations.
  • Managed approximately 30 incoming calls from customers and also handle emails from deliver partners.

Operations Associate

Flink GmbH
06.2024 - 09.2024
  • Maintained organized stock levels and monitored inventory movements.
  • Inspected goods for quality control and process optimization.
  • Proposed workflow improvements to enhance warehouse efficiency.
  • Trained and onboarded new team members, improving service standards.
  • Followed shipping and receiving procedures for goods and materials.

Senior Sales Strategy Executive

HDFC Bank
03.2021 - 09.2022
  • Acquired business from in-house and open market clients.
  • Led generation and closure of sales through multiple channels.
  • Handled client queries and cross-selling of financial products.
  • Handled approximately 30-40 daily customer inquiries via phone and email, ensuring prompt and professional service in a fast paced banking environment,
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Collection Officer

HDB Financial Services Ltd
08.2020 - 03.2021
  • Managed debt collections and prepared financial statements.
  • Maintained customer payment records and responded to queries.
  • Calculated overdue amounts, penalties and interest on defaulted accounts to determine accurate outstanding balances for recovery.
  • Contributed to achieving monthly recovery targets (5 lakhs-7 lakhs) through data driven collection Planning.

Sales Strategy Executive

HDB Financial Services Ltd
10.2018 - 08.2020
  • Collaborated with marketing and product teams on sales strategies.
  • Conducted market analysis to improve customer satisfaction and loan approvals.
  • Utilized CRM tools and Excel dashboards to track leads, monitor pipeline health and ensure timely follow up.
  • Prepared daily, weekly and monthly sales reports with actionable insights for leadership reviews.
  • Development and implemented targeted sales strategies to boost consumer loan disbursements, consistently achieving 10 lakh -15 lakh in monthly volume.

Education

MBA -

Berlin School of Business And Innovation
Berlin, Germany
11.2024

Post Graduate Diploma - Financial Services

D.A.V College
Jalandhar City, Punjab, India
05.2018

Bachelor of Science -

D.A.V College
Jalandhar City, Punjab , India
05.2017

Skills

  • Customer Service
  • Team Working
  • Microsoft Office
  • Time Management
  • Cash handling
  • Staff management
  • Workplace safety
  • Employee training

Accomplishments

  • Author of two published books : Khawahishe and Yarriayan.
  • Contributing writer in serval collaborative literary projects .
  • Multiple time winner in community poetry competitions.

LANGUAGES

English
Hindi
Punjabi
German (Basic)

Timeline

Shift Supervisor & Front Office Manager

Call a Pizza Berlin
10.2024 - Current

Operations Associate

Flink GmbH
06.2024 - 09.2024

Senior Sales Strategy Executive

HDFC Bank
03.2021 - 09.2022

Collection Officer

HDB Financial Services Ltd
08.2020 - 03.2021

Sales Strategy Executive

HDB Financial Services Ltd
10.2018 - 08.2020

MBA -

Berlin School of Business And Innovation

Post Graduate Diploma - Financial Services

D.A.V College

Bachelor of Science -

D.A.V College

Training

Digital Marketing SimpliLearn Skillup


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