Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ljiljana Marija Durdubakova

Mannheim

Overview

7
7
years of professional experience

Work History

Commercial Rental Employee

Boels Rental
02.2022 - Current
  • Assisted customers in selecting the appropriate equipment or tools for their needs and provided information about rental terms , conditions and pricing
  • Addressed customer inquiries , concerns and provide guidance on equipment usage
  • received and processed rental orders,ensured accurate recording of rental information
  • conducted thorough inspections of equipment before and after rental periods,coordinate maintenance and repairs
  • maintained an organized inventory od available equipment, ensuring accurate records
  • monitor stock levels and order new equipment if necessary


Sales Associate

Moneygram
02.2021 - 02.2022
  • Processed money transfer transaction and ensured that all required information are obtained
  • Cash management and daily closings
  • Ensured the safety of the assigned office and kept the money safe
  • Created reports from the obtained records and filing systems for the compliance department
  • Prepared sales reports
  • Planned and carried the advertising measures and promotional activities

Shift Manager

Mc Donalds
10.2018 - 01.2021
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.


South Area Dispatch Manager

Boels Rental
01.2023 - Current
  • Evaluated current operational processes to help develop, implement and improve this (Dispatch) department in the company
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Organized and coordinated dispatch training programs for Branch managers in order to establish uncomplicated communication throughout the South area employees
  • Prepared budget reports and identified resource and labor needs for forecasted workloads.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs and also the delivery routes.
  • Communicated with customers and the drivers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Crew Member

Mc Donalds
02.2018 - 09.2018
  • Worked front counter, drive-thru and mc cafe
  • Worked well with teammates and accepted coaching from management team.
  • Took orders and collected payments.
  • Collaborated with team members to complete orders.

Branch Manager

Superior Dispatch Service A2B Cargo Logistics Inc
05.2017 - 01.2018
  • Maintained friendly and professional customer interactions.
  • Supervised and assessed employee performance and developed improvement plans.
  • Recruited and trained new employees
  • Scheduled and coordinated their shifts
  • Maintained an efficient workflow and made sure the company´s standards and clients requirements are being met


Education

No Degree - Architecture

First Privat University FON
Skopje, Macedonia
06.2016

High School Diploma -

SOU Kole Nehtenin
Stip, Macedonia
06.2013

Skills

-Strong strategic thinking and planning capabilities

-Strong verbal and written communication skills

-Adaptability to navigate and overcome unforeseen obstacles

-Understanding of financial principles and the ability to manage budgets effectively

-Ability to leverage technology for efficiency and innovation

-Focus on achieving measurable results and key performance indicators

-Openness and flexibility to learning and incorporating new strategies

-Ability to speak multiple languages and incorporate with different cultures

Additional Information


SOFTWARE

- SAP

- Excel/Word

- AutoCAD

- ArchiCAD

- Sketchup

Languages

Macedonian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
Serbian
Bilingual or Proficient (C2)
Bulgarian
Advanced (C1)
Spanish
Elementary (A2)

Timeline

South Area Dispatch Manager

Boels Rental
01.2023 - Current

Commercial Rental Employee

Boels Rental
02.2022 - Current

Sales Associate

Moneygram
02.2021 - 02.2022

Shift Manager

Mc Donalds
10.2018 - 01.2021

Crew Member

Mc Donalds
02.2018 - 09.2018

Branch Manager

Superior Dispatch Service A2B Cargo Logistics Inc
05.2017 - 01.2018

No Degree - Architecture

First Privat University FON

High School Diploma -

SOU Kole Nehtenin

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Ljiljana Marija Durdubakova