Lorena Spahi
Oakville
Summary
A detail-oriented and dedicated person in the field of customer service and management with a Master of Science in Technical -Literary translation and Interpretation, completed by extensive experience in school management, administration, and project assistance. Always challenging myself to achieve new goals and learn new things day by day.
Overview
11
11
years of professional experience
Work History
Test Center Administrator/Competition Coordinator
YES, Your English School
Tirane
09.2014 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative duties such as filing documents, answering phones, responding to emails.
- Monitored testing materials security and enforcement.
- Provided customer service support by addressing user questions or concerns regarding test taking processes.
- Prepared test materials prior to each session including printing out answer sheets, setting up computers.
- Maintained records of test materials and equipment inventory.
- Monitored tests for security purposes ensuring that all rules were followed.
- Provided guidance and assistance to students scheduling exams.
- Verified accuracy of data entered into the system for reporting purposes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Organized teams and resources to optimize timely deliverables.
- Maintained calendars of upcoming events, meetings and deadlines.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Project Assistant
International Studies Institute, Tirane
Tirane
09.2014 - 06.2019
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Identified project needs by reviewing project objectives and schedules.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Assisted with coordination of daily activities for projects.
- Planned and completed group projects, working smoothly with others.
School Manager
English Academy, Albania
Tirane
09.2012 - 07.2014
- Supervised staff members including hiring, training, evaluating performance, providing guidance and mentoring.
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Managed the financial operations of the school including budgeting, purchasing, payroll processing, accounts payable and receivable, and auditing.
- Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
- Monitored student achievement through analyzing test scores data sets to identify areas for improvement within the school system.
- Resolved various situations to cultivate strong student and parent relationships.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Technical-Literary Translation And Interpretation
University of Tirana
Tirane, Albania06-2013
Bachelor of Arts - English Language
University Fan S. Noli
Korce, Albania07-2011
High School Diploma -
Fuat Babani, High School
Bilisht, Albania07-2008
Skills
- Customer service excellence
- Effective communication skills
- Ability to work under pressure
- Attention to detail and accuracy
- Adaptable and able to thrive in diverse environments
- Strong organizational and administrative skills
Languages
Albanian
Native/ Bilingual
English
Full Professional
Italian
Professional
Timeline
Test Center Administrator/Competition Coordinator
YES, Your English School
09.2014 - 09.2023
Project Assistant
International Studies Institute, Tirane
09.2014 - 06.2019
School Manager
English Academy, Albania
09.2012 - 07.2014
Master of Science - Technical-Literary Translation And Interpretation
University of Tirana
Bachelor of Arts - English Language
University Fan S. Noli
High School Diploma -
Fuat Babani, High School
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