Loreto Cortés
Berlin
Summary
Positive attitude worker with a strong background in customer relations and administrative support. I define myself as organized, dependable and kind person, who enjoys a pleasant working atmosphere and good communication with all the staff. Proficient in day-to-day at managing multiple tasks.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
House Of Small Wonder
06.2022 - 09.2023
- Developed and maintained positive relationships with guests experience.
- Resolved customer complaints promptly and professionally to maintain a positive feedback.
- Managing reservations and waitlists skillfully.
Complete payment transactions for food and drinks served, balanced cash receipts and maintained a daily accurate cash drawer. - Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Operated espresso machines and prepared drinks and cocktails.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Observed established health and safety regulations to safeguard teams and guests.
Public Service Administrator
Electoral Service
01.2021 - 08.2021
- Made appropriate file information updates and system upgrades.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Participated in community events to promote services and engage with public.
Public Service Administrator
Junto Al Barrio Foundation
08.2018 - 04.2020
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Managed volunteer programs focused on providing community services to underserved populations.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Logistics Assistant
University Of Chile
10.2015 - 01.2016
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Ordered and stocked office supplies to maintain available resources.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Assistant Rock Climbing Instructor
Social Self-Organized Project
01.2019 - 12.2019
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
Education
Governance And Local Citizen Participation Diploma - Political Science And Government
Autonoma University
Santiago, Chile12.2020
Social Project Coursework - Political Science And Government
Pontifical Catholic University
Santiago, Chile10.2018
Public Administration Degree - Political Science And Government
University of Chile
Santiago, Chile10.2016
Skills
- Flexible and Adaptable
- Public Speaking
- Community Outreach
- Problem-Solving
- Front & Back Office Management
- Project Coordination
- Change Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Hospitality Worker
House Of Small Wonder
06.2022 - 09.2023
Public Service Administrator
Electoral Service
01.2021 - 08.2021
Assistant Rock Climbing Instructor
Social Self-Organized Project
01.2019 - 12.2019
Public Service Administrator
Junto Al Barrio Foundation
08.2018 - 04.2020
Logistics Assistant
University Of Chile
10.2015 - 01.2016
Governance And Local Citizen Participation Diploma - Political Science And Government
Autonoma University
Social Project Coursework - Political Science And Government
Pontifical Catholic University
Public Administration Degree - Political Science And Government
University of Chile
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