Loriann Doll
Middletown
Summary
Results-driven Call Center Sales Representative with a proven track record in achieving sales goals and enhancing customer satisfaction. Expertise in customer relationship management, conflict resolution, and effective upselling techniques. Strong communication and active listening skills enable adaptability in fast-paced environments. Demonstrated ability to boost sales figures through strategic outbound cold calling and needs analysis.
Overview
8
8
years of professional experience
Work History
Call Center Sales Representative
Sallie Mae
Newark
06.2019 - 03.2022
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Handled escalated customer service issues professionally and efficiently.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Utilized a computer system to track customer accounts and update order information.
- Responded promptly to emails sent by customers seeking support or assistance.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
Inside Sales Representative
Cochran Bros Distributors
Townsend
01.2014 - 09.2021
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Assisted in resolving customer complaints in a prompt manner.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Collaborated with team members to determine strategic sales approaches.
- Followed up on pending orders and inquiries in a timely manner.
Education
High School Diploma -
William Penn
New Castle, DE06-2010
Skills
- Customer service
- Sales techniques
- Technical support
- Lead generation
- Data entry
- Problem solving
- Communication skills
- Time management
- Cross-selling strategies
- Call center customer service
- Regulatory compliance
- Product knowledge
- Conflict resolution
- Call handling
- Stress tolerance
- Performance tracking
- Active listening
- Problem-solving
- Script use
- Inbound and outbound calls
- Excellent communication
- Outbound calling
- Product recommendations
- Record keeping
- Presentation skills
- Customer orders
- Inbound calls
- Phone etiquette
- Call control
- Problem-solving abilities
- Call center experience
Timeline
Call Center Sales Representative
Sallie Mae
06.2019 - 03.2022
Inside Sales Representative
Cochran Bros Distributors
01.2014 - 09.2021
High School Diploma -
William Penn
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