Lorie M Bradt

• Led daily store operations by managing inventory levels, ensuring stock availability, and optimizing product placement.
• Trained and mentored staff on customer service excellence, resulting in improved team performance and satisfaction.
• Implemented visual merchandising strategies to enhance store presentation, driving customer engagement and increasing sales.
• Streamlined operational processes, reducing overhead costs while maintaining high standards of customer service and store presentation.

Increased store sales volume by over 600 % while reducing shrink over 300 metric points in just 3 years as store manager.

• Kept store shelves, racks and bins presentable with frequent resets.
• Verified sales prices and processed cash or credit payments to complete sales.
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
• Supported development of students, new staff, and colleagues.
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
• Collaborated with team members to meet daily demands and handle challenging projects.
• Trained junior team members and mentored important procedures.
• Organized and coordinated work for 6-8 team members.

• Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
• Met coverage demands by cross-training additional employees and adapting workflows to meet current needs.
• Coordinated cashier team scheduling to maintain adequate shift coverage based on business needs.
• Resolved customer complaints, using tactful communication to defuse dissatisfaction.
• Kept department efficient by properly managing schedules, assignments, and breaks.
• Trained cashier team in register operation, customer service procedures, and merchandising.
• Assisted customers or junior cashiers with returns and price overrides.