Lorraine Levers
Newark
Summary
I have an extensive clinical, administrative, and customer service background as a Certified Clinical Medical Assistant. I hope to acquire a position; where I can grow, and apply my experience and skills. I'm a dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Life Skills Technician
Independence Fitz You
West Chester
06.2023 - 11.2024
- Supported autistic student emotionally, physically, and educationally.
- Followed the goals and guidelines set forth by the students' ISP.
- The student met ISP goals and now resides in his own apartment with group support.
Certified Medical Assistant/Paraprofessional
General Health Resources
King of Prussia
04.2019 - 12.2022
- Worked for various school districts within Delaware County, PA; care for students K-12 with special needs; providing emotional, physical, and educational assistance.
Certified Medical Assistant/ Chart Integrity Analyst
Medasource
Indianapolis
11.2020 - 07.2021
- Worked for Mainline Health performing quality reviews on patient's medical charts via EMR systems Avatar and Epic. Utilized phone, scanner, fax, Outlook, Microsoft. This was a long term contract that ended the end of July 2021.
Certified Medical Assistant/Release of Information Specialist
Records Reproduction Services
Media
07.2017 - 12.2018
- Abstracted, copied and released patient records containing private health information (PHI) to healthcare providers, patients, government bodies and legal firms; while staying HIPPA compliant. Worked in multiple EMR systems and portals daily; performed chart reviews as needed; resolved issues regarding the release of records via phone, email, or fax. Equipment utilized: PC, scanner, copier, fax, and phone.
Certified Medical Assistant
Protocall Group
Broomall
11.2016 - 01.2017
- Performed all the scanning for a Main line HealthCare facility (family physicians office located in Paoli, PA). Duties included paper chart conversion and scanning of patient health information into EMR, checking for accuracy, quality and legibility of all scanned documents. Training provided by Main Line HealthCare on NextGen and Navinet systems. This was a temporary position.
Certified Medical Assistant
Visiting Physician Association
Jacksonville
09.2015 - 10.2016
- Home-based office (telecommute); assisted physician with home visits for Medicare/Medicaid clients; perform blood draws, accessioning, specimen collections, vitals, injections, EKGs, accuchecks, and other minor office procedures; scheduled patients for visits; maintained the company car; managed inventory of supplies; documented protocols; communicated interdepartmentally via Outlook and phone; and accomplished daily patient quotas and patient retention.
Certified Medical Assistant
Meridian Behavioral Health
Gainesville
10.2014 - 03.2015
- Served clients with mental disabilities in an outpatient clinic setting; triaging, scheduling of patients, resolving issues and concerns related to care and prescriptions via phone, documentation of calls and visits into electronic medical records, inventory of supplies and keeping exam rooms stocked, patient education, HIPPA and OSHA regulations followed, interdepartmental communications with other team members and supervisors; Accomplished staying calm and levelheaded in difficult situations, and always provided excellent customer service even under the most stressful conditions.
Case Coordinator 1/ (Certified Medical Assistant)
UnitedHealth Group (Executive Health Resources)
Malvern
06.2010 - 07.2011
- Worked for physician advisory company in medical compliance (clinical support team); received and placed calls via IP communicator (internet phone) to clients (nurse case managers) nationally to give insurance recommendations, resolved minor to complex issues and questions related to these recommendations; telecommuting position, documented calls into computer (data entry), call escalations, Microsoft Office, Outlook, worked virtually; had to be able to work with minimal supervision, independently, and as part of a team, production based, achieved and exceeded daily quotas, and client retention rate; always providing excellent customer service; all equipment provided by UnitedHealth Group (EHR).
Certified Medical Assistant/Field Chart Reviewer
MedAssurant
Bowie
06.2009 - 07.2010
- Worked in Medical Compliance; abstracted private health information from patient's paper charts or from electronic medical records (EMR), following HIPPA regulations scanned needed information into laptop; from home uploaded all information gathered to MedAssurant; downloaded scheduled facilities in morning, then traveled to assigned medical facilities to perform duties. All training, communication and continuing education was via phone, virtual, fax. All equipment provided by MedAssurant.
Certified Nursing Assistant
Select Medical Corporation
Wilmington
04.2008 - 06.2009
- Monitored patients with multiple /complex conditions; provided necessary health education training for patients and their families, ensured HIPPA and OSHA compliance; universal precautions, collection of various specimens, ADLs, phlebotomy, spirometry, nebulizer treatments, vital signs, charting, trach and foley care, accuchecks and ekgs; worked under the direct supervision of R. N.
Certified Medical Assistant
P.H.G.I. (Pennsylvania Hospital)
Philadelphia
06.2006 - 08.2007
- Assisted and monitored patients pre-procedure/post-procedure for Gastroenterology practice (colonoscopy/endoscopy), triaging, vital signs, ekgs, pulse-ox, venipuncture, pt. histories and vital information (documented in electronic chart), follow up calls to patient post-procedure, and resolving any concerns of the patient; patient teachings and instruction, scheduling, stocking and inventory of supplies, bed making, complied with HIPPA and OSHA guidelines, EMR, team work, interdepartmental communications with other co-workers, physicians, R.N. and other professional staff; Excellent customer service.
CNA/Certified Medical Assistant
Liberty Resources
Philadelphia
06.2006 - 08.2007
- Provided in home direct patient care for brain injured young man; personal hygiene, medication administration, meals, collection of specimen, bowel program, transfers, supply of inventory, scheduling and orientation of other nursing staff, transport to various medical appointments, and activities, emotional support to patient and family, tens unit, assisted with speech therapy, physical therapy, charted daily on patient's progress; changes emotionally/physically.
Certified Medical Assistant
Eastwick Medical Associates
Philadelphia
06.2003 - 04.2006
- Responsible for charting patient histories, assisted physician with various medical procedures; set up tests outside of office; MRI, x-ray, ultra sound and other diagnostic testing, venipuncture, collection of specimens, vital signs, ekgs, spirometry, pulse-ox, accuchecks, injections. The practice consisted of four physicians of Internal Medicine.
Clinical Associate/CNA
Taylor Hospital
Ridley Park
05.1995 - 05.2003
- Performed nursing duties allowed by a Certified Nursing Assistant; responsible for vital signs, blood draws and specimen collection, patient charting, worked in short procedure unit, performed all pre-admission testing, assisted R.N.s as needed in recovery, performed pre-surgical blood times, worked all medical units of hospital including: MedicalSurgical/Telemetry/Rehabilitation/Step Down/Emergency/Intensive Care.
Certified Nursing Assistant
Eldercare
Wilmington
06.1997 - 06.1997
- Direct Patient in home and in long term care facilities; worked under the direct supervision of R.N.
Education
Grand Canyon University - Elementary Education
Grand Canyon University
Phoenix, AZ, USA09.2011
Certified Clinical Medical Assistant -
Pennsylvania Institute of Technology
Media, PA, USA05.2008
Certified Medical Assistant/R.N. Program -
Delaware County Community College
Media, PA, USA05-1997
College Algebra -
Delaware Technical Community College
Newark, DE, USASkills
- Extensive Administrative and Technical Skills
- Extensive Clinical Skills
- HIPAA certified
- OSHA certified
- Extensive phone skills
- Electronic Medical Records
- Electronic Health Records
- Telecommuting
- Data Entry
- Documentation
- Troubleshooting
- Microsoft Office
- Outlook
- Medical Terminology Knowledge
- Pharmacology Knowledge
- Excellent Organizational Skills
- Excellent Interpersonal Skills
Certification
Certified Medical Assistant, National Healthcareer Association
Timeline
Certified Medical Assistant/Life Skills Technician
Independence Fitz You
06.2023 - 11.2024
Certified Medical Assistant/ Chart Integrity Analyst
Medasource
11.2020 - 07.2021
Certified Medical Assistant/Paraprofessional
General Health Resources
04.2019 - 12.2022
Certified Medical Assistant/Release of Information Specialist
Records Reproduction Services
07.2017 - 12.2018
Certified Medical Assistant
Protocall Group
11.2016 - 01.2017
Certified Medical Assistant
Visiting Physician Association
09.2015 - 10.2016
Certified Medical Assistant
Meridian Behavioral Health
10.2014 - 03.2015
Case Coordinator 1/ (Certified Medical Assistant)
UnitedHealth Group (Executive Health Resources)
06.2010 - 07.2011
Certified Medical Assistant/Field Chart Reviewer
MedAssurant
06.2009 - 07.2010
Certified Nursing Assistant
Select Medical Corporation
04.2008 - 06.2009
Certified Medical Assistant
P.H.G.I. (Pennsylvania Hospital)
06.2006 - 08.2007
CNA/Certified Medical Assistant
Liberty Resources
06.2006 - 08.2007
Certified Medical Assistant
Eastwick Medical Associates
06.2003 - 04.2006
Certified Nursing Assistant
Eldercare
06.1997 - 06.1997
Clinical Associate/CNA
Taylor Hospital
05.1995 - 05.2003
Grand Canyon University - Elementary Education
Grand Canyon University
Certified Clinical Medical Assistant -
Pennsylvania Institute of Technology
Certified Medical Assistant/R.N. Program -
Delaware County Community College
College Algebra -
Delaware Technical Community College
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