Summary
Overview
Work History
Education
Skills
Websites
Activities And Service
Timeline
Generic

Louis Kamau

Middletown

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Wawa, Inc.
08.2023 - Current
  • Delivered fast, friendly service in high-volume retail and food service environments
  • Accurately processed cash, card, and mobile payments; resolved basic POS issues
  • Prepared food to order, restocked inventory, and maintained sanitation standards

Affiliate Marketer - Self-Employed

TikTok
06.2023 - 02.2024
  • Created short-form promotional videos to market affiliate products on TikTok
  • Edited engaging content optimized for viewer retention and platform algorithms
  • Developed content strategies to drive clicks, conversions, and audience growth
  • Analyzed performance metrics to refine posting strategy and improve results

Cook / Cashier

Panda Express
04.2022 - 06.2023
  • Cross-trained across cashier, server, and cook roles to improve team flexibility
  • Prepared menu items following recipes, portion control, and temperature logs
  • Delivered consistent customer service during peak dining hours

Cashier / Front Clerk

ShopRite Supermarkets
08.2021 - 11.2022
  • Scanned and bagged groceries efficiently while addressing coupons and price issues
  • Supported front-end operations including cart retrieval and queue management
  • Assisted with closing procedures and end-of-shift reconciliation

Education

High School Diploma -

University of Delaware
Newark, DE
05.2027

Skills

  • JavaScript
  • Python
  • Microsoft 365
  • Google Workspace
  • Excel
  • Mac OS
  • Windows
  • Customer service
  • Cash handling
  • Content creation
  • Social media marketing
  • Assertiveness

Activities And Service

Food Bank of Delaware, Volunteer, 09/24, 10/24, Completed 12+ service hours supporting food distribution and community outreach, Sorted donations, assembled meal boxes, and assisted clients during pickup events

Timeline

Customer Service Associate

Wawa, Inc.
08.2023 - Current

Affiliate Marketer - Self-Employed

TikTok
06.2023 - 02.2024

Cook / Cashier

Panda Express
04.2022 - 06.2023

Cashier / Front Clerk

ShopRite Supermarkets
08.2021 - 11.2022

High School Diploma -

University of Delaware
Louis Kamau