Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
• Reading • Physical fitness • Studying self-development courses
Timeline
Generic

LOUISA QUARCOO – TCHIRE

OFANKOR, ACCRA

Summary

I am result-driven, industrious, a team player, a great motivator, and a high achiever. I possess good leadership skills and experience needed to drive forward a team to achieve my employer's target and long-term objectives. In the course of my working experience which spans over two decades, I have developed a set of skills that will enable me to perform creditably in this role as an assistant manager where I can leverage my skills in leading teams and driving operational excellence to assist the management team in achieving the company’s objectives. I am passionate about developing team members' skills, identifying talents, and coaching and mentoring individual members of the team, this I have done over the years and continue to do contributing to the growth and success of team members and the organization. Notable achievements in my supervisory role to date are; Directing and guiding newly employed staff to perform effectively on the job Identifying, coaching, and mentoring individual team members to perform on the job Managing teams to deliver optimal customer service to our customers Organizing/guiding work, managed relationships and performance and added value to team members Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring, and team building. Resourceful Operations Executive with over 15 years of experience working in domestic and international positions. A hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring, and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.

Overview

23
23
years of professional experience

Work History

Operations Executive

Ghana Airports Company Ltd
01.2008 - Current
  • In the course of my working experience which spans over two decades, I have developed a set of skills that will enable me to perform creditably in this role as an assistant manager where I can leverage my skills in leading teams and driving operational excellence to assist management team in achieving the company’s objectives
  • Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
  • I am passionate about developing team members' skills, identifying talents, and coaching and mentoring individual members of the team, this I have done over the years and continue to do contributing to the growth and success of team members and the organization
  • Notable achievements in my supervisory role to date are; Directing and guiding newly employed staff to perform effectively on the job, Identifying, coaching, and mentoring individual team members to perform on the job, Managing teams to deliver optimal customer service to our customers, organizing/ guided work, managed relationships and performance and added value to team members.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Ghana Civil Aviation Authority
01.2001 - 01.2008
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Improved employee satisfaction rating by realigning and enforcing policies.

Education

Masters of Public Administration - Public Administration And Services

UNIVERSITY OF GHANA
LEGON, ACCRA
05.2010

B.A (English and History) - English And History

UNIVERSITY OF GHANA
Legon, Accra
06.1999

Advanced Level Certificate -

ACCRA GIRLS’ SECONDARY SVHOOL
06.1994

Skills

  • Distribution Management
  • Asset Management
  • Strategic planning and execution
  • Team Leadership
  • Operations Management
  • Operations Oversight
  • Leadership training

Hobbies and Interests

  • Reading
  • Physical fitness
  • Studying self-development courses
  • Helping the poor/vulnerable

Training

  • ACI GLOBAL TRAINING, AIRPORT MASTER PLANING, 06/24/2019, Accra-Ghana
  • IATA Training and development Institute, Airport Services – Passenger Handling, 11/03/2014, Accra-Ghana
  • Manage Development and Productivity Institute, Accra-Ghana, Practice in Supervision, 08/16/2010, Accra-Ghana
  • GLOBAL TRAINING HUB, Accra-Ghana, Airport Management, 10/27/2008, Accra-Ghana
  • Effective Customer Service in a competitive Environment, 05/2005, GCAA
  • MINISTRY OF FOREIGN AFFAIRS, SINGAOORE COOPERATION PROGRAMME, SINGAPORE AVIATION ACADEMY, AIRPORT TERMINIMAL OPERATIONS, 07/07/2003, Singapore

• Reading • Physical fitness • Studying self-development courses

· Reading

· Physical fitness

· Studying self-development courses

Timeline

Operations Executive

Ghana Airports Company Ltd
01.2008 - Current

Ghana Civil Aviation Authority
01.2001 - 01.2008

Masters of Public Administration - Public Administration And Services

UNIVERSITY OF GHANA

B.A (English and History) - English And History

UNIVERSITY OF GHANA

Advanced Level Certificate -

ACCRA GIRLS’ SECONDARY SVHOOL
LOUISA QUARCOO – TCHIRE