Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
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Love Tenkorang

Account Manager
Berlin

Summary

Results-oriented Sales and Account Executive with a proven track record of exceeding targets and building strong client relationships, with over 5 years of experience in working with clients and teams from diverse backgrounds and industries. Highly motivated and skilled in customer acquisition, customer success, account management, and digital marketing in the SaaS sector.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

SALES AND ACCOUNT EXECUTIVE

Meta (Facebook)
8 2022 - Current
  • Planned the deployment of social media campaigns for Mid-market and Enterprise business portfolios in EMEA, liaising and fostering strong business relations.
  • Executed a comprehensive client acquisition strategy through cold calling, targeted social media research, and email promotions; secured 50+ new clients; and increased monthly revenue by 25%.
  • Qualified and maintained sales opportunities through product knowledge, researched client needs, and identified opportunities for cross-selling and up-selling.
  • On-boarded 70+ new accounts in 3 months, educating businesses on latest social media trends, product and platform updates that drive ROI by 20%.
  • Closed sales opportunities by negotiating terms with key accounts, resulting in a 15% boost in year-over-year revenue.

CUSTOMER SUCCESS AND STUDIO EXECUTIVE- PART TIME

Rocycle Studios Gmbh
12.2021 - 12.2023
  • Ensured exceptional customer service through in-person, telephone, and online support at Berlin Studio, and achieved a 4.8-star average rating on customer feedback surveys
  • Developed and executed a targeted renewal campaign using CRM tools, achieving a 92% renewal rate and increasing monthly recurring revenue by 10% within six months
  • Streamlined complaint resolution process using Zendesk, reducing average response time, contributed to a 30% increase in overall turnover within 3 months.

SALES AND CUSTOMER SUCCESS INTERN

Mailbutler Gmbh
10.2019 - 03.2020
  • Implemented a robust client outreach program using online ads, cold calls, and targeted social media promotions; achieved a 35% increase in client acquisition and enhanced brand visibility
  • Strengthened client relationships by resolving 90% of issues on the first call, which contributed to a 35% rise in positive customer reviews
  • Launched a strategic win-back sales initiative that reactivated 200+ previously dormant accounts in three months, significantly increasing annual recurring revenue by $1.2 million
  • Delivered comprehensive onboarding and sales demo webinars to 60+ new customers monthly, driving an increase in customer satisfaction scores.

ACCOUNT AND CLIENT ENGAGEMENT EXECUTIVE

The Virtual Network Ghana Limited
01.2017 - 09.2017
  • Designed and launched multi-channel marketing campaigns, including below-the-line, social media, and email activations; expanded client base by 30%
  • Directed-to-end sales processes, from prospecting to contract negotiation, closed deals that boosted quarterly revenue by 25% and expanded client base by 15%.

ACCOUNT RELATIONSHIP EXECUTIVE

BTL Marketing Africa
08.2015 - 12.2016
  • Led strategic sales initiatives from lead identification to deal finalization, securing contracts worth over $1 million annually and improving client retention rates by 18%
  • Cultivated and maintained partnerships with 50+ affiliate partners, resulting in a 25% increase in referral traffic and ensuring all campaigns adhered to brand guidelines.

CLIENT COVERAGE ADMINISTRATIVE ASSISTANT

Stanbic Bank Ghana Limited
10.2014 - 07.2015
  • Engineered a streamlined client data management process for the bank's database, enhancing data quality and improving KYC client onboarding speed by 25%
  • Increased sales revenue by 40% through strategic promotion and cross-selling of tailored financial products and services to a portfolio of 100+ clients.

Education

Master of Arts - Political Economy of EU

Hochschule Für Wirtschaft Und Recht (HWR-Berlin)
Berlin
10.2020 - 05.2022

Master of Science - Economics And Entrepreneurship

University of Cassino And Southern Lazio
Cassino- Italy
09.2017 - 09.2020

Bachelor of Arts - Political Science

University of Ghana
Accra
09.2010 - 06.2014

Skills

Microsoft Office (Excel, Word, PowerPoint)

Meta Business Suite

Meta CRM

Hubspot CRM

Salesforce CRM

LinkedIn Sales Navigator

Google Adsense

Google Analytics

Zendesk Suite

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)
Italian
Elementary (A2)

Accomplishments

  • Winner: Startup Incubator Berlin 2022: Curated an Innovative Financial Services Product under the tutelage of the Startup Incubator Berlin.
  • Winner: Four Steps to Entrepreneurship (FSTE) 2019 Startup Pitch Battle Challenge: Represented the university at the Lazio region startup pitch battle, securing first place among 20+ competitors and winning a full startup sponsorship.

Certification

CPSP - Certified Professional Sales Person

Timeline

CUSTOMER SUCCESS AND STUDIO EXECUTIVE- PART TIME

Rocycle Studios Gmbh
12.2021 - 12.2023

Master of Arts - Political Economy of EU

Hochschule Für Wirtschaft Und Recht (HWR-Berlin)
10.2020 - 05.2022

SALES AND CUSTOMER SUCCESS INTERN

Mailbutler Gmbh
10.2019 - 03.2020

Master of Science - Economics And Entrepreneurship

University of Cassino And Southern Lazio
09.2017 - 09.2020

ACCOUNT AND CLIENT ENGAGEMENT EXECUTIVE

The Virtual Network Ghana Limited
01.2017 - 09.2017

ACCOUNT RELATIONSHIP EXECUTIVE

BTL Marketing Africa
08.2015 - 12.2016

CLIENT COVERAGE ADMINISTRATIVE ASSISTANT

Stanbic Bank Ghana Limited
10.2014 - 07.2015

Bachelor of Arts - Political Science

University of Ghana
09.2010 - 06.2014

SALES AND ACCOUNT EXECUTIVE

Meta (Facebook)
8 2022 - Current

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Love TenkorangAccount Manager