Luana Oliveira
Merchandise Planner
Köln
Summary
Multilingual professional with experience in accounting, IT support, and inventory coordination across international environments. Skilled in Excel, data analysis, and logistics, now transitioning into retail planning. Currently improving German (B1) and eager to apply analytical skills to support merchandising and store performance at a global brand.
Overview
10
10
years of professional experience
4
4
Languages
Work History
IT Support Analyst
Tata Consultancy Services
09.2022 - 11.2024
- Delivered multi-channel technical support across SaaS platforms, Microsoft 365, and Google Workspace.
- Supported cross-functional collaboration with international teams to streamline issue resolution and internal knowledge sharing.
- Improved system issue response documentation, reducing resolution time by 15%.
Au Pair
Super Nanny Au Pair Services
02.2021 - 02.2022
- Developed communication skills using basic Dutch while supporting children’s English language learning.
- Strengthened adaptability and organization by managing daily routines independently in a new cultural environment.
Au Pair
Au Pair in America
07.2018 - 01.2021
- Enhanced cross-cultural communication and time management while coordinating activities for children aged 6–10.
- Studied English intensively, achieving fluency used in professional and personal contexts.
Tax Assistant
Capivari Soluções Logísticas
12.2017 - 06.2018
- Analyzed multi-regional financial data, and monitored logistics tax compliance.
- Generated performance reports are used by management to improve cost tracking.
Accounting Assistant
Ossea Technology Ind. E Com.
05.2015 - 11.2017
- Managed payroll and tax reporting for over 50 employees in compliance with Brazilian regulations.
- Assisted in audits and helped streamline internal documentation processes.
Education
B1 Certificate - German Language
Berlitz Language School
Cologne, Germany 04.2001 -
Bachelor of Science - Accounting
UNIESP
Campinas, Brazil 04.2001 -
Skills
- Merchandise Planning & Allocation
- Inventory & Stock Flow Management
- Commercial & Trading Insights
- Microsoft Excel (formulas, pivot tables, data validation)
- Data-Driven Decision Making
- ERP/PLM Systems
- Retail Math & Markdown Management
- Microsoft 365 & Google Workspace
Timeline
IT Support Analyst
Tata Consultancy Services
09.2022 - 11.2024
Au Pair
Super Nanny Au Pair Services
02.2021 - 02.2022
Au Pair
Au Pair in America
07.2018 - 01.2021
Tax Assistant
Capivari Soluções Logísticas
12.2017 - 06.2018
Accounting Assistant
Ossea Technology Ind. E Com.
05.2015 - 11.2017
B1 Certificate - German Language
Berlitz Language School
04.2001 -
Bachelor of Science - Accounting
UNIESP
04.2001 -
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
SHARMILA SAITSHARMILA SAIT
Full Stack Web Developer at Respondi AG (Bilendi GmbH)Full Stack Web Developer at Respondi AG (Bilendi GmbH)