Luca Santini
Barman And Waiter
Berlin
Summary
Professional Bartender with extensive knowledge of spirits and good knowledge of wines and with lots of experience in both fine-dining and casual dining high-volume restaurants and hotels. Engages customers one-on-one, friendly, open and committed to building customer base by providing positive service experience. Knowledgeable in Classics and reinterpretations, used to work with homemade drinks and garnishes and always curious to learn new skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Barman and Service Team
Hotel Brasserie Britannique
Maastricht
2022.12 - 2023.12
- High volume and tourist-focused restaurant, where communication in multiple languages was key factor
- Classic cocktails and reinterpretations with homemade garnishes
- Take care of guests dividing tasks with small teams of 2 or 3 workers with self-management of responsibilities
- Focus on guests experience, especially locals and hotel guests.
Restaurant Bar Manager
Twin Peaks Hospitality
2019.08 - 2022.08
- Fine dining restaurant with 80/100 guests per service, where knowledge of products and guest experience is main focus
- Homemade soft drinks and seasonal cocktails using home-grown ingredients, for unique twist on classics and reinterpretations, making new cocktail recipes every couple months to keep menus fresh and exciting to guests
- Coordinate and train the bar team; contact with multiple suppliers - both small local businesses and big import companies - and stock management
- Update the bar menu with new and unique products to assure bets experience for all sort of guests, from most easy going to those looking for less known and higher end quality beverages
Team Waiter
Toscanella Apuana
2018.01 - 2019.07
- Guests attendance in high volume, casual restaurant
- Over-phone customer service - both for take-out orders and bookings -
- Selling and recommendation of beverages and food, in Italian focused restaurant, where many guests did not know specific products hence required specific description of imported local and less known food.
Head-Barman and Front of House
Ockenden Manor Hotel and Spa
2015.08 - 2017.03
- Front of House and Head-Bartender, there roles mixed, since the bar was at the entrance of the building and service always started in the lounge with some classic canapes and classic aperitifs and cocktails
- Michelin-starred Waiter training, from basics to most advanced level: personalized attendance for VIPs and for family events, focusing on one-room large parties(12-30 guests) and in special events managing secondary small restaurant with 26 guests - Special holidays such as christmas, NY Eve and Easter.
- Night-shift receptionist (4 months, 2 days per week).
Education
Liceo Scientifico Scienze Applicate
2011.09 - 2015.06
Skills
Preparation of Station
Job Related Skills
Comfortable working both in teams and alone, Mentoring skills developed by managing teams of international people with different backgrounds, Good social and conversational skills, General knowledge of hospitality in general, from spirits to wine and food, including techniques useful for homemade and seasonal cocktails
Organisational Managerial Skills
I’m capable of organizing and manage the team while keeping in mind the bigger picture of the service, Comfortable with keeping care of logistics such as stock and orders, update menus, presenting new items to the team, explaining their use and peculiarities
Communication Skills
Competent in communicating both with guest and with colleagues, acquired in many years of experience in top hotels with international guests and employees. Friendly and open-minded, eager to learn and happy to share my own knowledge, able to sell or recommend the best product for each occasion, both to the high spender with high standards and the occasional customer with lower expectance. Also capable of describing both food and drinks in concise manner and to pair them for a unique experience, based on my own taste as well as studies in the field of food and beverages.
Digital Skills
Competent use of computer and software, useful for Menus layout and formatting; proficient in general use of tools for research of products and creating easy to read sheets for presenting new beverages and cocktails to colleagues, in order to assure a better comprehension and knowledge of products for ensuring a better experience for the guests.
Personal Information
- Date of Birth: 08/07/1996
- Gender: Male
- Nationality: Italian
Timeline
Barman and Service Team
Hotel Brasserie Britannique
2022.12 - 2023.12
Restaurant Bar Manager
Twin Peaks Hospitality
2019.08 - 2022.08
Team Waiter
Toscanella Apuana
2018.01 - 2019.07
Head-Barman and Front of House
Ockenden Manor Hotel and Spa
2015.08 - 2017.03
Liceo Scientifico Scienze Applicate
2011.09 - 2015.06
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