Luca Yardley
Jewellery Quarter
Summary
I am a dedicated customer-facing professional with a strong passion of tech and Apple products. My background in hospitality, and long term use of apple products and its services has allowed me to develop the necessary skills needed in a retail environment and a focus on exceptional service. I am looking to further expand my skillset and knowledge within the tech sector, enabling me to progress to higher roles within Apple as a company.
Overview
6
6
years of professional experience
Work History
Hotel receptionist
Bloc Hotels
Birmingham, West midlands
05.2023 - Current
- Improved customer satisfaction for providing timely assistance during stay.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Managed lost property system effectively to return misplaced items quickly.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Reduced wait times with high-speed processing of reservations.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Provided hotel information for improved guest experience.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
Front of house
D&D London
Birmingham
09.2022 - 04.2023
- Assisted guests with queries or requests for optimal guest experience.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Established rapport with regular diners, fostering a loyal client base.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Worked closely with the sommelier to improve wine pairing suggestions; enhanced overall dining experience.
- Mastered fine dining etiquette, resulting in elevated level of service provided to guests.
- Consistently met dietary requirements of customers with personalised meal preparation suggestions.
- Suggested wine pairings to go with specific menu items.
Team leader
Mitchells & Butlers
Multiple sites and brands, westmidlands
02.2019 - 03.2021
- Collaborated with kitchen staff for seamless order delivery.
- Managed large group reservations with meticulous attention to detail.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Participated in team training sessions, enhancing overall performance level.
Education
Diploma of Higher Education - Creative media
Coventry college
CoventrySkills
- Apple ecosystem
- Service passion
- Reservation handling
- Front desk operation
- Knowledge of various tech products
- Complaint management
- Telephone etiquette
- Guest relations
- Up-selling techniques
Accomplishments
Employee of the year 2024 - Bloc Hotels LTD
References
References available upon request.
Timeline
Hotel receptionist
Bloc Hotels
05.2023 - Current
Front of house
D&D London
09.2022 - 04.2023
Team leader
Mitchells & Butlers
02.2019 - 03.2021
Diploma of Higher Education - Creative media
Coventry college