Lucile VALETTE
Paris
Summary
After several years working in the insurance sector with Multiassistance, I have developed strong expertise in operational methodology and process optimization. My goal is now to apply this knowledge base to a stimulating role, focusing on further enhancing operational performance and driving efficiency.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Process Platform Specialist
AP SOLUTIONS
SAINT OUEN
07.2025
- Focused on the harmonisation and simplification of operational processes, projects such as 'Seamless' to improve efficiency.
- Key role in operational alignment between EHA and Multiassistance.
- Acted as a crucial link on the ground, notably through the Allianz Mobile Intervention Unit (UMI) truck, to coordinate on site assistance and in kind repair services for clients.
Training team
Multiasistencia
Madrid
09.2022 - 07.2025
- Providing training for new staff joining the company. As well as internal training and updating support materials.
- In charge of recruitment for the internal and external France platform
Quality service manager for complex cases
Multiasistencia
Madrid
10.2019 - 09.2022
- Taking charge of claims that may be contentious, with the aim of finding a solution
Customer service advisor and Back Office
Multiasistencia
Madrid
10.2018 - 09.2019
- Receiving and issuing calls from insured in order to resolve problems relating to insurance files
Every summer from 2014 to 2018 : Child animator
Centre Européen d'étude Française
Cap d'Ail
06.2014 - 08.2018
- Entertain children and teenagers and also give French lessons in the mornings
Education
Formation BEB ALLIANZ - INSURANCE
Allianz France
Madrid 03.2022 - 04.2022
International Erasmus Bachelor Sociology-Economics - Sociology
Université Lucia Blaga,
Sibiu, Romania 09.2017 - 06.2018
Bachelor's Degree in Sociology (Economics and Sport - Sociology
Université Saint Jean d'Angely
Nice, France 09.2015 - 06.2017
Skills
- Active listening
- Conflict resolution
- Process Optimization
- Problem-Solving & Crisis
Additional Information
- Running : member of a club for 5 years
- Currently training for the Allianz Sport Games Half Marathon
- Travel
Language
French
Native
Spanish
Fluent
English
Advanced
Accomplishments
- Volunteer Paris Olympic and Paralympic Games 2024
- Volunteer at the Allianz Olympic Games in 2022
- Association La Semeuse in Nice with Childrens
Timeline
Process Platform Specialist
AP SOLUTIONS
07.2025
Training team
Multiasistencia
09.2022 - 07.2025
Formation BEB ALLIANZ - INSURANCE
Allianz France
03.2022 - 04.2022
Quality service manager for complex cases
Multiasistencia
10.2019 - 09.2022
Customer service advisor and Back Office
Multiasistencia
10.2018 - 09.2019
International Erasmus Bachelor Sociology-Economics - Sociology
Université Lucia Blaga,
09.2017 - 06.2018
Bachelor's Degree in Sociology (Economics and Sport - Sociology
Université Saint Jean d'Angely
09.2015 - 06.2017
Every summer from 2014 to 2018 : Child animator
Centre Européen d'étude Française
06.2014 - 08.2018