Lucile VALETTE
Paris
Summary
After several years working in the insurance sector with Multiassistance, I have developed strong expertise in operational methodology and process optimization. My goal is now to apply this knowledge base to a stimulating role, focusing on further enhancing operational performance and driving efficiency.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Process Platform Specialist
AP SOLUTIONS
SAINT OUEN
2025.07
- Focused on the harmonisation and simplification of operational processes, projects such as 'Seamless' to improve efficiency.
- Key role in operational alignment between EHA and Multiassistance.
- Acted as a crucial link on the ground, notably through the Allianz Mobile Intervention Unit (UMI) truck, to coordinate on site assistance and in kind repair services for clients.
Training team
Multiasistencia
Madrid
2022.09 - 2025.07
- Providing training for new staff joining the company. As well as internal training and updating support materials.
- In charge of recruitment for the internal and external France platform
Quality service manager for complex cases
Multiasistencia
Madrid
2019.10 - 2022.09
- Taking charge of claims that may be contentious, with the aim of finding a solution
Customer service advisor and Back Office
Multiasistencia
Madrid
2018.10 - 2019.09
- Receiving and issuing calls from insured in order to resolve problems relating to insurance files
Every summer from 2014 to 2018 : Child animator
Centre Européen d'étude Française
Cap d'Ail
2014.06 - 2018.08
- Entertain children and teenagers and also give French lessons in the mornings
Education
Formation BEB ALLIANZ - INSURANCE
Allianz France
Madrid 2022.03 - 2022.04
International Erasmus Bachelor Sociology-Economics - Sociology
Université Lucia Blaga,
Sibiu, Romania 2017.09 - 2018.06
Bachelor's Degree in Sociology (Economics and Sport - Sociology
Université Saint Jean d'Angely
Nice, France 2015.09 - 2017.06
Skills
- Active listening
- Conflict resolution
- Process Optimization
- Problem-Solving & Crisis
Additional Information
- Running : member of a club for 5 years
- Currently training for the Allianz Sport Games Half Marathon
- Travel
Language
French
Native
Spanish
Fluent
English
Advanced
Accomplishments
- Volunteer Paris Olympic and Paralympic Games 2024
- Volunteer at the Allianz Olympic Games in 2022
- Association La Semeuse in Nice with Childrens
Timeline
Process Platform Specialist
AP SOLUTIONS
2025.07
Training team
Multiasistencia
2022.09 - 2025.07
Formation BEB ALLIANZ - INSURANCE
Allianz France
2022.03 - 2022.04
Quality service manager for complex cases
Multiasistencia
2019.10 - 2022.09
Customer service advisor and Back Office
Multiasistencia
2018.10 - 2019.09
International Erasmus Bachelor Sociology-Economics - Sociology
Université Lucia Blaga,
2017.09 - 2018.06
Bachelor's Degree in Sociology (Economics and Sport - Sociology
Université Saint Jean d'Angely
2015.09 - 2017.06
Every summer from 2014 to 2018 : Child animator
Centre Européen d'étude Française
2014.06 - 2018.08