Ludovica Colizzi

• Uncovering fraudsters and protecting clients: Reviewed transactions and receipts, analyzed financial statements, and educated customers about fraudulent activity.
• Safeguarding data and fighting fraud: Blocked stolen client data, liaised with law enforcement, and shaped communication for smooth customer and merchant interactions.
• Empowering the team for success: Led internal and external train.
• Created diagnostic tests for analytical purposes and routine updates.
• Responsible for handling complaints regarding returns, defective goods, incorrect invoices, etc. and made decisions regarding chargebacks, write-offs, and invoice reactivation.

• Customized training strategies for baristas.
• Proper procedures and strategies taught to new employees.
• Strong communication abilities to resolve customer problems.
• Responsible for confectionery sales and customer pre-orders.
• Knowledge of cash register system and return of assets.

• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Training for Latte Art and Espresso from Bonanza Coffee Roaster Berlin GmbH.
• Decoration while serving cakes and different ice cream combinations.
• Knowledge of the cash register system, calculations of inputs/outputs, closing and opening of the business day.

• Room manager.
• Cashiering: customer relations, experience with electronic payment systems, discounts,cancellations etc.
• Service: all tasks required and necessary during the service.
• Bar: preparation of cold and hot drinks such as coffee, cappuccino, latte, tea, cocktails etc.
• Bar cleaning at the end of the service.

• Vegetable and fruit collection.

• Helping with breakfast, lunch and dinner.

• Cleaning of rooms and laundry used by clients.

• Payment assistance (different payment methods).

• Preparation of invoices and bureaucratic help.