Luis Fabiano Rodrigues Bueno Bueno
Hamburg Germany
Summary
Several years of experience in Global Account Management with a proven track record at Hapag-Lloyd, excelling in customer engagement and sales reporting. Successfully negotiated contracts and fostering long-term client relationships through active listening and tailored solutions. Recognized for adaptability and strategic insight, driving significant growth in competitive markets.
Overview
14
14
years of professional experience
Work History
Global Account Manager
Hapag-Lloyd
02.2023 - Current
- Account Manager overseeing TAWB and Latam trades for key GNP RNE clients, ensuring ownership of budgets and daily performance tracking. Conducts QBRs and weekly calls to drive strategic alignment and enhance customer relationships.
- Established a strong performance track record on own closed business and consistently followed up with RNE Areas Sales Teams to drive tender success, achieving budget targets and exceeding KPIs.
- Built trust-based client relationships through tailored solutions, driving repeat business and referrals.
- Analyzed market trends and led strategic account reviews to maximize growth and performance.
- Negotiated favorable contracts, balancing customer objectives with company profitability and long-term partnership goals.
Senior Manager, GAM RLA
Hapag-Lloyd
07.2018 - 07.2020
- Point of entry for Global NVOCC Accounts in Latin America across assigned trade lanes. Full ownership of selected customer such as negotiations, budget, and performance tracking. Worked closely with Trade Management and regional / RLA areas teams to drive strategic development and margin improvements. Led customer meetings (QBRs, APMs) from preparation to follow-up and reporting.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Consistently met or exceeded annual performance targets set by senior leadership.
Manager, Sales Executive Specialist
Hapag-Lloyd
03.2015 - 07.2018
- Managed key GNP accounts across all RLA areas, aligning strategy and performance to meet budget targets.
- Led tender processes and rate negotiations, ensuring competitive positioning and customer satisfaction.
- Provided regular reporting to senior management on opportunities, market trends, and strategies for account growth.
- Successfully prioritized and delivered multiple tasks within tight deadlines and high-pressure environments.
- Fostered long-term client relationships by maintaining clear communication, resolving issues quickly, and ensuring service excellence.
- Contributed to a professional, structured work environment, promoting collaboration and high team morale.
Sales Executive - Key Accounts BCO and GNP
Hapag-Lloyd
10.2010 - 03.2015
- Mix of accounts BCO and NVOCC responsible, led the rate negotiation and closing rate agreements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
English
The English Academy
Dublin - IE04-2010
BBA - Business
UNIMEP
Piracicaba-SP02-2008
Skills
- Customer engagement
- Sales reporting
- Teamwork
- Time management
- Active listening
- Verbal and written communication
Timeline
Global Account Manager
Hapag-Lloyd
02.2023 - Current
Senior Manager, GAM RLA
Hapag-Lloyd
07.2018 - 07.2020
Manager, Sales Executive Specialist
Hapag-Lloyd
03.2015 - 07.2018
Sales Executive - Key Accounts BCO and GNP
Hapag-Lloyd
10.2010 - 03.2015
English
The English Academy
BBA - Business
UNIMEP
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