Lungiswa Mtshiselwa
Johannesburg
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
7
7
years of professional experience
Work History
Customer Success Consultant
Pnet
09.2023 - Current
- Guide new customers through the onboarding process, helping them set up their accounts, integrate with the platform, and understand the e-commerce tools available.
- Conduct training sessions or webinars to ensure customers are familiar with key features and best practices for success.
- Deliver personalised advice on e-commerce strategies, such as improving the product listing, customer experience, and sales processes.
- Understand customer goals, pain points, and business challenges to provide proactive and tailored support.
- Collaborate with the sales team to understand customers' business goals and challenges, ensuring a seamless handoff between pre-sales and post-sales activities.
- Work with the marketing team to create targeted campaigns or promotions that help customers achieve better results on the platform.
Account Manager
Hirt & Carter Group
06.2019 - 07.2023
- Interacted closely with Massmart Buyers and the Marketing team for print and electronic advertising campaigns.
- Developed SEO-focused content creation that drives organic traffic, from keyword research to content development and optimization of meta tags, titles, and product descriptions.
- Created regular reports to clients, showing insights into content performance, user engagement, traffic sources, and conversion rates.
- Collaborated with graphic design, copywriting, photography, and videography services to produce compelling digital assets for e-commerce websites, product listings, and marketing materials.
- Collaborate with clients to develop brand-specific content that drives engagement and supports their overall marketing campaigns.
- Ensured that clients are optimizing content for various e-commerce platforms such as OneCart , Print Campaigns and Social Media .
Team Assistant
Creative Media Space
10.2017 - 02.2019
- Focused on events and social media attraction, assisting in various tasks that contribute to the smooth operation of events, content creation, and online engagement.
- Coordinated with event vendors such as photographers, caterers, and sound technicians.
- Maintained accurate guest lists, handle RSVPs, and send invitations.
- Created event programs, name tags, and promotional materials.
- Scheduled posts across various platforms like Instagram, Twitter, Facebook, and TikTok in order promote events.
- Track what competitors or similar companies are doing for events and social media campaigns.
Education
Bachelor of Arts - Bachelor of Business Administration
IIE Rosebank College
Braamfontein 02-2024
Bachelor of Arts - Bachelor of Laws (LLB)
University of South Africa
02-2020
Timeline
Customer Success Consultant
Pnet
09.2023 - Current
Account Manager
Hirt & Carter Group
06.2019 - 07.2023
Team Assistant
Creative Media Space
10.2017 - 02.2019
Bachelor of Arts - Bachelor of Business Administration
IIE Rosebank College
Bachelor of Arts - Bachelor of Laws (LLB)
University of South Africa
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