Experienced with overseeing station operations, ensuring smooth and efficient workflows. Utilizes leadership skills to motivate teams and improve service quality. Track record of implementing strategic initiatives that enhance operational performance and customer satisfaction.
I managed 40 employees in the Passenger Services Department. My other duties included station inspections train conductors randoms drug testing procedures. Contract liaison for various vendors in cleaning contractors.
I managed a team of security personnel for all shifts. My duties included scheduling and training new employees. I maintained detail records of security incidents and conducted daily safety inspections.