LYDIA MBALENHLE MABENA
Pretoria west,South Africa
Summary
Dedicated professional with a strong commitment to quality and continuous improvement, leveraging extensive skills in data-driven decision making and problem solving. Highly organised and adept at working under pressure, with effective technical skills and a focus on service and customer satisfaction. Proficient in ISO-9001 standards, computer-aided design, and quality assurance processes, aiming to drive product validation through root cause analysis and failure mode analysis. Focused Quality technician with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
9
9
years of professional experience
Work history
Quality Technician
Ford Motor Company of South Africa
Silverton, South Africa
01.2021 - 05.2025
- Responsible for quality in MTC (Manage the Change) department, leading the change management board.
- Analysing customer product data using accepted statistical (SPC) and quality techniques, also ensuring that regular testing and monitoring of product consistency and quality conformance takes place at all critical points throughout production process.
- Assist with creating and implementating of quality inspection procedures and work instruction documents.
- Compile and update weekly engineering change report.
- Continuously monitor progress of engineering changes and give early warning of any concern that might affect planned changes and quality.
- Work very closely with MTC coordinators and give support by ensuring that all engineering changes are successfully introduced.
- Ensure that any concerns or issues relative to the change or the timing are discussed/resolved with the MTC coordinators and quality team.
- Initiate and facilitate lessons learned reviews with the MTC coordinators and affected cross functional teams (Post Implementation).
- Ensure QMS document processes and information are up to date.
- Supporting Manufacturing teams with Functional Build (FB) process improvement.
- Monitor and escalate changes which are implemented without following the MTC process that can potentially affect quality of product.
- Engage in continuous improvement projects and cross-functional teams to drive enhancements in quality processes and systems.
- Address customer complaints, provide feedback on containment actions, and initiate 8D reports for internal and external issues.
- Ensure reporting of Root cause analysis, corrective and preventative action of non-conformance.
- Continually Improve effective use of quality tools available to assist with improvement drives on the shop floor, at source.
- Achieved consistent results by following strict quality protocols.
Process Technician
Ford Motor Company of South Africa
Silverton, South Africa
01.2017 - 01.2021
- Ensuring that specific process is completed and is according to in-plant procedures and requirements.
- Ensuring that the end product of that specific process meets the customer's expectations and is of outstanding quality.
- Ensure adherence to Operation Instruction Documents and assist in improving and maintaining such documentation.
- Ensure adherence to all the safety regulations and ISO standards during the completion of processes.
- Ensure all product work instructions and forms are compiled on corporate standard, reviewed, implemented and maintained.
- Ensure FMEA are compiled, reviewed, implemented and maintained.
- Ensure control plans are compiled, reviewed, implemented and maintained.
- Responsible for facilitating Measurement System Analysis and Capability Studies on all measuring equipment (CPK, CMK).
- Review, update and approve Flow Charts, Control Plans and FMEA's.
Quality Technician Trainee
Ford Motor Company of South Africa
Silverton, South Africa
01.2016 - 01.2017
- Creating and implementing of quality systems used within the company and monitoring thereof.
- Attending to in-plant emerging quality issues and implementing immediate corrective methods (ICA).
- Quick response to customer concerns with containment and root cause analysis (ICA & PCA) ensuring required customer documentation completed in line with internal system requirements.
- Calibrations and error proofing of quality tools and machinery.
- Ensuring incoming parts quality is up to in-plant specifications and requirements.
- Ensuring final products quality by using in-plant quality systems and processes.
- Continuous monitoring and improvement of quality inspections and systems.
- Hands-on assistance at quality inspection points when necessary.
- Managing quality concerns through QMS systems (BSAQ, QLS Stop-ships and Batch & Hold).
- Responsible for compiling and analysing of quality reports to Management.
- Attending quality meetings and Analyse warranty trend data, proactively identify risks, and provide timely feedback to management for informed decision-making (VRT's, MTC and ECB's).
Education
B-Tech - Industrial Engineering
Tshwane University of Technology
Pretoria 01.2018 - 12.2021
Advanced Diploma - Quality Management
Tshwane University of Technology
Pretoria 01.2024 -
National Diploma - Mechanical Engineering
Tshwane University of Technology
Pretoria 01.2013 - 12.2017
Skills
- Committed
- Quality oriented
- Good Analytical Skills
- Data Driven
- Strong decision maker
- Service/Customer-focused
- Problem solving skills
- Communication skills
- Highly organized
- Ability to work under pressure
- Effective technical skills
- Team working skills
- Attention to detail
- Self-motivated
- Failure mode analysis
- Continuous improvement
- ISO-9001 knowledge
- Computer-Aided Design
- Continuous improvement mindset
- Quality Assurance
- Product validation
- Root Cause Analysis
- Process verification
- Process Improvement
- Data analysis
- Organised
- Team Leadership
- Performance analysis
- Customer Service
- Implementing lean manufacturing principles
- Six Sigma tools expert
Languages
English
Fluent
IsiNdebele
Fluent
Afrikaans
Beginner
References
References available upon request.
Timeline
Advanced Diploma - Quality Management
Tshwane University of Technology
01.2024 -
Quality Technician
Ford Motor Company of South Africa
01.2021 - 05.2025
B-Tech - Industrial Engineering
Tshwane University of Technology
01.2018 - 12.2021
Process Technician
Ford Motor Company of South Africa
01.2017 - 01.2021
Quality Technician Trainee
Ford Motor Company of South Africa
01.2016 - 01.2017
National Diploma - Mechanical Engineering
Tshwane University of Technology
01.2013 - 12.2017
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