Lynette Ortiz
Newark
Summary
Experienced and dynamic Recruiting and Operations professional with over 10 years of progressive responsibility in airport services. Proven ability to lead recruitment strategies, streamline operational procedures, and manage teams across multiple departments. Strong expertise in hiring, onboarding, training, compliance, and labor relations. Known for developing efficient workflows, improving staff performance, and building strong relationships with union reps, clients, and stakeholders.
Overview
13
13
years of professional experience
Work History
Recruiting & Badging Manager
Prospect Airport Services
2021.07 - Current
- Lead full-cycle recruitment for airport personnel including Passenger Service and Cabin positions
- Develop job descriptions, source candidates, and conduct interviews
- Coordinate onboarding, background checks, and TSA badging
- Manage recruitment audits, verifications, and weekly new hire sessions
- Partner with management to assess staffing needs and improve hiring processes
Administrative Assistant (Additional Role)
Prospect Airport Services
2016.05 - Current
- Managed time & attendance systems; processed payroll and attendance documentation
- Handled leave requests, warnings, and FMLA/ADA guidance
- Supported HR documentation including Customs Seal, job abandonment letters, and union inquiries
- Assisted reception and general office support
Operations Manager
Prospect Airport Services
2020.01 - 2021.07
- Oversaw day-to-day floor operations ensuring safety, compliance, and client satisfaction
- Maintained communication across departments and led performance improvement initiatives
- Acted as HR liaison, coordinated staffing and hiring logistics
Duty Manager
Prospect Airport Services
2016.05 - 2020.01
- Supervised and mentored Shift Managers; coordinated scheduling and disciplinary actions
- Conducted investigations, handled grievances, and acted as company rep in hearings
- Reviewed audits, resolved complaints, and coached managers on performance
Shift Manager / Trainer
Prospect Airport Services
2013.11 - 2016.05
- Scheduled, trained, and evaluated front-line staff
- Delivered training programs and compliance audits
- Managed employee files, certifications, and performance tracking
Dispatcher
Prospect Airport Services
2013.01 - 2013.11
- Coordinated dispatch activities and ensured timely communication with field staff
Passenger Service Agent
Prospect Airport Services
2012.04 - 2013.01
- Provided customer service and assistance to airline passengers
Education
No Degree - Teaching
Grand Canyon University
Phoenix, AZHigh School Diploma -
Oak Creek High School
Milwaukee, WI2011-05
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Recruiting & Onboarding
- Microsoft Office (Word, Excel)
- HR Policies & Compliance
- Time & Attendance Systems
Timeline
Recruiting & Badging Manager
Prospect Airport Services
2021.07 - Current
Operations Manager
Prospect Airport Services
2020.01 - 2021.07
Administrative Assistant (Additional Role)
Prospect Airport Services
2016.05 - Current
Duty Manager
Prospect Airport Services
2016.05 - 2020.01
Shift Manager / Trainer
Prospect Airport Services
2013.11 - 2016.05
Dispatcher
Prospect Airport Services
2013.01 - 2013.11
Passenger Service Agent
Prospect Airport Services
2012.04 - 2013.01
No Degree - Teaching
Grand Canyon University
High School Diploma -
Oak Creek High School