Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lywelling Richard Micheal Cordis

Operation/Project Manager
Georgetown

Summary

Dynamic Operations Manager with a proven track record at Nabi Construction Inc., excelling in operational efficiency and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic planning. Championed safety compliance, significantly reducing workplace accidents while empowering staff to take ownership of their roles, driving accountability and performance improvements.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Seasoned Operations Manager and talented leader with 10 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience
4
4
Certifications

Work History

Operations Manager

Nabi Construction Inc.
07.2010 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Logistic coordinating.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed approximately 30 incoming calls & emails per day.

Supervisor Fabrication Welder

Randolph's Welding Fabricating & Spares Establishment
11.2008 - 06.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Project Management For Executive

ABMA Education Ltd
7 Queens Square, Lyndhurst Road, SL5 9FE, UK
05.2001 -

Craft Course In Welding & Fabrication

Government Technical Institute
Woolford Avenue, Non-Pariel Park Georgetown Guyana
05.2001 -

Skills

    Operational efficiency management

    Effective problem resolution

    Client support

    Operational performance tracking

    Staff management

    Team leadership

    Business development

    Business planning

    Financial management

    Logistics oversight

    Negotiation

    Health and safety compliance

Certification

Welding Fabrication Certificate

Timeline

Project Management For Executive

07-2025

Rigger/Slinger & Banksman Course

06-2023

Operation & Maintenance Of Nuclear Density Gauge, 5001 EZ Series, Humboldt Scientific

08-2019

Operations Manager

Nabi Construction Inc.
07.2010 - Current

Welding Fabrication Certificate

12-2008

Supervisor Fabrication Welder

Randolph's Welding Fabricating & Spares Establishment
11.2008 - 06.2010

Project Management For Executive

ABMA Education Ltd
05.2001 -

Craft Course In Welding & Fabrication

Government Technical Institute
05.2001 -

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Lywelling Richard Micheal CordisOperation/Project Manager