Mackenzie Marshall
Bear
Summary
Veterinary assistant with experience in animal care, surgical support, and effective client communication. Proven ability to maintain high standards of cleanliness and organization in veterinary settings. Quick learner with a strong commitment to delivering exceptional patient care, backed by four months of hands-on experience.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Sheldon Veterinary Hospital
Plymouth
01.2021 - 04.2021
- Assisted veterinarians during examinations and procedures.
- Prepared examination rooms and surgical instruments for use.
- Communicated with pet owners about care instructions and treatments.
- Maintained cleanliness of animal housing and common areas.
- Monitored animal behavior and reported health concerns to veterinarians.
- Scheduled appointments and managed client records efficiently.
- Provided support in administering medications as directed by veterinarians.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Provided detailed patient care instructions to pet owners.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing and parasites.
- Clipped animals' claws and polished teeth to maintain hygiene.
Retail Sales Associate
Kroger
Westland
06.2017 - 06.2018
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise displays effectively.
- Maintained cleanliness and organization in the sales area consistently.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels and reported shortages to management promptly.
- Participated in store promotions and sales events actively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Cambridge High School
Garden City, MI03-2020
Skills
- Animal care and surgical assistance
- Laboratory procedures and recordkeeping
- Client communication and customer service
- Inventory management and medical recordkeeping
- Customer service and support
- Team collaboration and problem solving
- Time management and health monitoring
- Emotional support and attention to detail
- Sample collection and appointment scheduling
- Cleaning and sanitizing practices
- Animal restraint techniques
- Reception assistance
Timeline
Veterinary Assistant
Sheldon Veterinary Hospital
01.2021 - 04.2021
Retail Sales Associate
Kroger
06.2017 - 06.2018
High School Diploma -
Cambridge High School