Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Peers

Milford

Summary

Reliable in customer service well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure any available entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Desk Receptionist

Blue Water
06.2025 - Current
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Front Desk Receptionist

Delaware State Fair
12.2023 - 06.2025
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Provided Tickets and Rentals to the customers during the time that they had reserved at the Ice Rink.
  • Answered Phone calls and made reservation for Group Events, making sure to not overlap the parties that were coming in.

Shift Leader

Dairy Queen Grill & Chill
08.2021 - 11.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Education

Fine Arts

Milford Senior High School
Milford, DE
05-2025

Skills

  • Time management
  • Greeting and seating clients
  • Scheduling appointments
  • Positive and professional
  • Credit card payment processing
  • Adaptability and flexibility
  • POS system operation

Timeline

Desk Receptionist

Blue Water
06.2025 - Current

Front Desk Receptionist

Delaware State Fair
12.2023 - 06.2025

Shift Leader

Dairy Queen Grill & Chill
08.2021 - 11.2023

Fine Arts

Milford Senior High School

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Mackenzie Peers